Customer Support

• Ensure that development teams are creating value through customer-focused product increments
• Align with other Product Owners and senior management
• Create and maintain a prioritized product backlog
• Manage delivery blockers
• Continuously assess customer feedback
• Consider ways to maximize value and improve delivery processes
• Promote teamwork and handle disciplinary actions as required
• Provide leadership guidance and collaborate with business

Customer Experience Strategy Lead

Business Analyst

• Plans, manages, leads and oversees end-to-end delivery of requirements
• Provides leadership and works collaboratively with stakeholders
• Identifies and leads problem resolution for complex issues
• Ensures timely notification and escalation of possible issues

Senior Business Analyst

Compliance

• Provide advice, support, and guidance on compliance programs
• Collaborate closely with sales, underwriting, processing and capital markets teams
• Conduct issues management and regulatory change management

Compliance Oversight Manager

Analyst

• Support lending and credit technology initiatives, with a primary focus on loan servicing platforms (preferably Loan IQ).
• Work closely with business, operations, and technology stakeholders to support system enhancements, regulatory change, control improvements, and data analysis across lending products.
• Drive change , support delivery, and manage stakeholder expectations effectively.

Senior Business System Analyst

Full-stack Engineer

• Collaborate with full-stack agile teams that focus on building green-field platforms and existing platforms.
• Design the system and build robust, maintainable and scalable platforms.
• Develop various features for both Front end and backend systems using Java springboot.
• Design and create self-contained, reusable, and testable modules and components.
• Build/maintain CI/CD pipeline and deploy the code in Azure.
• Communicate ideas, drive user demos, and work with business stakeholders to iterative development lifecycle

Senior Full Stack Developer

Call Center Representative

• As the voice of TD, you’ll be passionate about understanding our customers.
• Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it.
• You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
• Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Contact Center Rep II, Everyday Banking

• Provide trusted support to clients with account inquiries
• Deliver outstanding customer service experience
• Resolve customer inquiries at the first point of contact
• Participate in ongoing training and coaching support

French Bilingual Contact Center Representative, Loss Prevention

Operations

• Execute transactions accurately, on time and in line with established guidelines / procedures
• Identify opportunities to improve service delivery
• Support partners with incoming transactions
• Interact with partners by responding to requests in an effective and timely manner
• Complete assigned workload to meet SLA requirements for service and productivity
• Understand and apply operating policies and procedures
• Participate fully as a member of the team and contribute to a positive work environment

Operations Officer

• Provide a broad range of operational support and perform general to specialized transactions
• Communicate with partners in a professional manner
• Execute transactions accurately and on time
• Support partners with incoming transactions, validating information as needed
• Investigate and escalate non-standard activities when appropriate
• Participate fully as a member of the team, contribute to a positive work environment

Operations Officer II

• Structure credit for an assigned portfolio
• Assess credit worthiness or risk of potential customers
• Prepare credit submissions and credit reviews
• Support the Relationship Manager and conduct market research

Credit Analyst, Agriculture Services

Financial Crime

• Provides central oversight and governance of the KYC Program in Canada
• Partners with the three lines of defense
• Compiles and delivers comprehensive reports on program performance and compliance
• Liaises with central FCRM policy team
• Monitors the implementation of and adherence with KYC/EDD Standards
• Maintains KYC and EDD Standards
• Supports the development and implementation of training
• Acts as the principle point of contact for KYC related audits/regulatory exams

Manager, FCRM KYC Program Risk

Financial Planning and Analysis

• Partnering with clients to understand their life and financial objectives, conducting in-depth financial reviews, and fostering long-term connections through ongoing support and guidance
• Leveraging data-driven insights to analyze results, develop recommendations, and continuously evaluate the effectiveness of financial programs, policies, and practices
• Collaborating with your team to achieve shared objectives while enhancing the client experience and demonstrating a commitment to service excellence
• Monitoring productivity and service delivery, identifying opportunities for increased efficiency, and championing continuous improvement initiatives
• Staying informed on industry best practices and emerging trends to ensure you remain at the forefront of financial planning
• Sharing your expertise by mentoring and guiding colleagues, fostering a collaborative and supportive environment
• Upholding a strong culture of risk management and control, aligned with the organization’s risk appetite
• Engaging fully as a valued team member and contributing to a positive, service-oriented workplace

Financial Planning

Account Manager

• Deliver a legendary customer experience
• Drive profitable business growth and achieve target results
• Build, maintain, and expand existing customer relationships
• Liaise with internal Branch Banking network and wealth partners
• Keep current on emerging trends and grow knowledge of the business
• Support a positive work environment that promotes quality, innovation, and teamwork

Account Manager, Small Business – Blainville, Gatineau, Abitibi

• Develops and maintains TD’s KYC programs, including frameworks, methodologies, procedures, awareness and monitoring
• Conducts periodic and event-driven KYC due diligence reviews of customers, including targeted reviews as per KYC Ops Policy to assess risks as needed.
• Ensures that work products are fit for purpose and audit/regulator ready
• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• Leads initiatives to help bring these improvements to fruition.
• Works with senior management to ensure that special projects are brought to fruition
• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty
• Independently manages end-to-end functional programs
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders.

KYC Specialist – KYC Testing, Strategy

• Manages or oversees operations of several functions or processes within Loan Operations
• Develops and manages the team by recruiting, training and coaching
• Establishes policies and procedures to manage the performance of units supervised
• Provides leadership in the absence of the department manager
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Manages bank conversions as they pertain to managed operational units