Pro Product Specialist, Contact Center Pro
ServiceTitan
VoIP
Product Specialist II
TD
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey, New York, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $68,640 - $102,960 per year
Job Level
Mid-LevelSenior
About the role
- The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group.
- The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis.
- Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise.
- Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages).
- Integrates the broader organizational context into advice and solutions within own area.
- Works within broad guidelines/policies and independently performs tasks from end to end.
- Supports the development, implementation and understanding of training material, procedures for new products and/or processes.
- Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed.
- Acts as an escalation point for customer, process or operational issues, and further escalates as required to management.
- Recommends and champions strategies to enhance the customer experience.
- Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process.
Requirements
- Undergraduate degree or product management certificate and/or 5+ years of relevant experience (channel/distribution, finance, control partners, technology)
- Proficient knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
- Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
- Integrates the broader organizational context into advice and solutions within own area
- Knowledge of current and emerging competitor and market trends
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Skill in using analytical software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to handle confidential information with discretion
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product researchproduct analysisproduct developmentforecastingpricingcompetitive intelligencedata analysisreporting techniquesimpact assessmentsstrategic input
Soft skills
effective communicationcollaborationrelationship buildingindependent worksound judgementorganizational skillsprioritizationdiscretion
Certifications
undergraduate degreeproduct management certificate
