Global Product Specialist, Dry Type Transformers
Hitachi
Technical Product Specialist
Haemonetics
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $87,893 - $118,775 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudSDLC
About the role
- Function as Product and Customer success Specialist to the customer and effectively drive utilization and expansion of assigned product line at existing customer sites within defined territory
- Support ongoing account management sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site
- Territory management for existing customer base and increase product usage at existing accounts
- Train new and existing customers on all software products of the assigned product line and provide summaries of training sessions with follow-up through onsite support
- Provide technical expertise to help ensure products reach standard of care levels within the account, leveraging CRM tool and market data
- Help drive and expand existing business, broadening application of products within the account and driving demand for device/software upgrades and add-on devices
- Resolve technical and operational customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions
- Assist customers in tailoring their product training materials and needs
- Understand competition and competitive landscape in existing territory and convert to Haemonetics business in existing accounts
- Participate in product development, market needs assessments, quality investigations, and product launches providing feedback to sales, marketing and R&D
- Increase professional and technical knowledge by attending educational workshops, reviewing publications, and participating in professional societies and conferences
Requirements
- Bachelors of Arts, Science or Computer Science (Equivalent Experience) (required)
- 3+ years of experience, industry or related experience, preferably in Plasma Collections or Commercial Software Development environment
- Experience as Presales Technical or Commercial Software Delivery (expertise desired)
- Demonstrated written communication skills
- Strong verbal communication and listening skills
- Ability to convince and proven experience in driving products adoption
- Effective interpersonal skills; comfortable interacting with technical users and developing customer relationships
- Must be able to easily communicate/articulate complex software models and concepts to laypeople
- Practical experience deploying software systems in a production or pilot environment, specifically server-based software systems in a hosted virtual environment
- Strong grasp of software server infrastructure architecture and models
- Basic understanding of cloud infrastructure concepts
- Technical knowledge of SDLC and software delivery models and architectures
- Strong Project management skills and solid organization skills
- Knowledge of hemostasis management required
- Strong technical/clinical aptitude to understand, train customers and users on products
- Willingness to travel frequently domestically (50 - 75%)
- Location: US (US Remote)
Benefits
- 401(k) with up to a 6% employer match and no vesting period
- Employee stock purchase plan
- Flexible time off for salaried employees
- 3–5 weeks’ vacation annually for hourly employees (based on tenure)
- Up to 64 hours annually of paid sick time
- Paid and/or floating holidays
- Parental leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Health and welfare benefits
- Sales incentives/commission (for sales roles)
- Discretionary annual bonus (for non-sales roles)
- Eligibility for long-term incentive plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software deliverycloud infrastructureSDLCserver-based software systemssoftware server infrastructuretechnical expertiseproduct trainingclinical educationaccount managementdata analysis
Soft skills
written communicationverbal communicationinterpersonal skillscustomer relationship developmentconvincing skillsorganizational skillsproject managementlistening skillsproblem-solvingadaptability
Certifications
Bachelor of ArtsBachelor of ScienceBachelor of Computer Science