Product Specialist II
TD
Mid · Seniorfull-time$69k–$103k / yearNew Jersey, New York, North Carolina · 🇺🇸 United States
Posted: 4 hours agoSource: td.wd3.myworkdayjobs.com
Pro Product Specialist, Contact Center Pro
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $71,100 - $95,100 per year
Job Level
JuniorMid-Level
Tech Stack
VoIP
About the role
- Become an expert in all areas related to ServiceTitan’s Pro Product, Contact Center Pro and by extension, Phones Pro.
- Guide clients through implementation, configuration, and training of ServiceTitan’s telecom Pro Product offering, Contact Center Pro (or Phones Pro as needed), in a 1:1 environment, focusing on TN porting, call routing, SIP configuration, VoIP setup, and other telecom-related tasks.
- Manage complex timelines involving multiple stakeholders and departments, keeping clients on track to launch within the agreed timeframe.
- Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
- Analyze adoption data and account trends to identify actionable insights, customized solutions, and potential risks.
- Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on best practices.
- Participate and engage in an active feedback loop with the Contact Center Pro Product team, ensuring customer experience and quality of life needs are translated effectively.
Requirements
- Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.
- 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry.
- BA/BS degree preferred.
- Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
- Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
- Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.
- Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
- Intermediate level understanding of value drivers in recurring revenue business models, (within telecom software a plus).
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SIP configurationVoIP setupTN portingcall routingdata analysistechnical troubleshootingaccount managementimplementationcustomer successtelecom product knowledge
Soft skills
self-starterleadershipattention to detailmulti-taskingcommunicationorganizational skillsproblem-solvingadaptabilityteam playerdata-driven decision-making
Certifications
BA/BS degree
