Product Specialist

• Become an expert in all areas related to ServiceTitan’s Pro Product, Contact Center Pro and by extension, Phones Pro.
• Guide clients through implementation, configuration, and training of ServiceTitan’s telecom Pro Product offering, Contact Center Pro (or Phones Pro as needed), in a 1:1 environment, focusing on TN porting, call routing, SIP configuration, VoIP setup, and other telecom-related tasks.
• Manage complex timelines involving multiple stakeholders and departments, keeping clients on track to launch within the agreed timeframe.
• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
• Analyze adoption data and account trends to identify actionable insights, customized solutions, and potential risks.
• Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on best practices.
• Participate and engage in an active feedback loop with the Contact Center Pro Product team, ensuring customer experience and quality of life needs are translated effectively.

Pro Product Specialist, Contact Center Pro

Sales Product Specialist

Business Development Product Specialist

Product Consultant

Senior Product Specialist, Conduit

Principal Product Specialist – Tealium for Financial Services