IT Support Specialist – Technical Lead
TD
full-time
Posted on:
Location Type: Office
Location: Toronto • Canada
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Salary
💰 CA$96,900 - CA$136,800 per year
Job Level
Tech Stack
About the role
- Provide hands-on leadership by mentoring team members in troubleshooting and resolving complex incidents
- Design, configure, and tailor vendor platforms to address business needs
- Develop and implement advanced workflows within the IBM OpenPages application
- Oversee detailed investigations of incidents to evaluate root causes
- Act as an expert resource providing insight based on industry practices
- Managing application deployment in service-oriented environments
- Collaborate with business leaders and IT professionals to assess project viability
- Drive and manage controls environment covering change management and compliance
Requirements
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years relevant experience
- Demonstrated expertise in IBM OpenPages development
- Proficiency in Java, JavaScript, REST APIs, XML, and JSP
- Proven experience leading teams and managing complex technical projects in application support environments
- Strong understanding of SDLC and deployment processes
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Career development
- Reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IBM OpenPagesJavaJavaScriptREST APIsXMLJSPSDLCapplication deploymentworkflow developmentincident resolution
Soft skills
leadershipmentoringcollaborationcommunicationproblem-solvingproject managementanalytical thinkinginsight provisionteam managementchange management
Certifications
Technical CertificateUndergraduate degreeGraduate degree