Customer Experience Associate
TD
part-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$23 - CA$28 per hour
About the role
- Process financial transactions like deposits, withdrawals, and bill payments
- Understand and determine customer needs to recommend solutions
- Respond and resolve customers' concerns using standard procedures
- Achieve assigned goals and business objectives by promoting banking solutions
- Connect personally with customers to advise them appropriately on banking solutions
- Help build a positive, diverse and equitable work environment
- Deliver quality customer experiences and recommend operational improvements
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook)
- A go-getter who can exercise initiative and be accurate and detail oriented
- A dynamic communicator with established customer experience skills.
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial transactionsdepositswithdrawalsbill paymentsadministrationorganizational skillsplanning skillstime managementMS Officecustomer experience
Soft skills
customer needs assessmentproblem resolutiongoal achievementpersonal connectioninitiativeaccuracydetail orientationdynamic communicationinterpersonal skillsteamwork
Certifications
High School diplomaUndergraduate degree