TD

Vice President – Implementation Team Lead

TD

full-time

Posted on:

Location Type: Office

Location: New York City • New York • North Carolina • United States

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Salary

💰 $108,160 - $225,000 per year

Job Level

Senior

About the role

  • Optimize the implementation program to enhance client satisfaction and operational efficiency.
  • Analyze customer data to determine the prioritization of commercial card conversion based on the bank’s requirements.
  • Manage simple card implementations to complex virtual card implementations.
  • Engage with clients through kickoff and ongoing meetings to review and define program setup requirements and troubleshoot issues/questions.
  • Complete program setups within the new platform, ensuring clients are comfortable and successfully set up.
  • Support clients during the launch of their program within the new platform and provide post-launch support.
  • Use critical thinking skills to identify gaps and challenges within the existing implementation process.
  • Manage and process intake requests from Salesforce.

Requirements

  • Undergraduate degree required
  • 7+ years of experience in implementing card programs or card platforms within the Commercial Card space
  • Experience in virtual card implementation
  • 2+ years of experience managing a team that conducted card program or card platform implementation
  • 2+ years of experience in client communication and management
  • 2+ years directly managing complex commercial card programs
Benefits
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
card program implementationvirtual card implementationdata analysisprogram setupclient supportSalesforce
Soft skills
client communicationteam managementcritical thinkingtroubleshootingoperational efficiency