Digital Pathology Field Service Engineer
TD SYNNEX
full-time
Posted on:
Location Type: Remote
Location: Louisiana • Mississippi • United States
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Tech Stack
About the role
- Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
- Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
- Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
- Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
- Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred.
- 2–3 years of field service or technical support experience in medical devices and laboratory automation.
- Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).
- Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.
Benefits
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventive maintenancecorrective maintenancetechnical supporttroubleshootinginstallationsconfigurationscalibrationnetworkinglaboratory information systemsrobotic systems
Soft Skills
communicationcustomer collaborationpartnership building
Certifications
high school diplomaassociate degreebachelor’s degree