Customer Service Supervisor
Taylor Corporation
full-time
Posted on:
Location Type: Office
Location: Dayton • Minnesota • New York • United States
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Salary
💰 $55,000 - $70,000 per year
About the role
- Lead, coach, and develop a team of 12 – 18 customer service professionals
- Establish performance expectations and conduct regular reviews
- Promote a service-oriented culture focused on responsiveness and accuracy
- Oversee daily customer service operations
- Maintain strong client relationships and ensure timely resolution of issues
- Develop and refine customer service processes and documentation
- Track and analyze service metrics and implement corrective actions
Requirements
- 3 years of customer service experience, with prior leadership or supervisory responsibility
- Experience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferred
- Strong understanding of order management, inventory concepts, and customer service workflows
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
- MS Office Suite proficiency
Benefits
- Health insurance
- 401(k) plan with company match
- Paid time off (PTO)
- 64 hours of annual holiday pay
- Wellness programs
- Life and disability coverage
- Flexible spending accounts
- Health savings accounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceorder managementinventory conceptscustomer service workflowsservice metrics analysis
Soft Skills
leadershipcoachingperformance managementclient relationship managementproblem resolutionorganizational skillsresponsivenessaccuracy