TaxAct

• Developing high-quality and accurate tax content and integrating the information into the TaxAct software
• Research and implement fairly complex Federal and State tax laws into the tax software
• Write or design “plain talk” interview questions to help users confidently complete their tax return
• Write and review test case scenarios to ensure the tax calculations implemented are accurate
• Provides influence and clear communication within the team and also across cross-functional teams/functions/business units
• Partner closely with the forms developers and IRS/State agencies to ensure we receive timely certifications for forms and e-file
• Helps test other team members work for accuracy
• Mentor for newer tax analysts that join the team
• Deep customer focus, providing enhancements that will be helpful to the customer experience

Senior Tax Analyst Programmer

• developing high-quality and accurate tax content and integrating the information into the TaxAct software
• research and implement fairly complex Federal and State tax laws into the tax software
• write or design “plain talk” interview questions to help users confidently complete their tax return
• write and review test case scenarios to ensure the tax calculations implemented are accurate
• partner closely with forms developers and IRS/State agencies to ensure timely certifications for forms and e-file
• interact respectively within the team
• help test other team members' work for accuracy
• mentor for newer tax analysts that join the team

Tax Analyst, Programmer

Product Manager

• Serves as a consultant for Taxwell
• Advocates for our customers and have a fresh approach to the tax industry

Senior Product Manager

Recruitment

• Partner with internal clients to understand staffing needs
• Develop and implement creative sourcing strategies to attract top talent
• Screen resumes and conduct initial phone screens
• Coordinate scheduling of interviews with hiring managers and team members
• Prepare interview materials and debriefs
• Extend offers of employment
• Negotiate salary and benefits
• Communicate with new hires prior to start date
• Orient new employees on their first day
• Track metrics related to the recruiting function

Recruiter

Customer Support

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone, ensuring prompt and accurate solutions.
• Interviews end user to collect information about problem and leads user through diagnostic and troubleshooting procedures to provide resolution.
• Provide comprehensive support by identifying, researching, isolating, and resolving the majority of user problems.
• For intricate issues, partner with designated staff to facilitate appropriate advanced support and resolution.
• Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely.
• Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.
• Adhere to established best practices, procedures, scripts, and direction provided by management.
• Maintain consistent, reliable attendance and adherence to your schedule for all shifts.

Senior Tax Analyst Programmer

Tax Analyst, Programmer

Senior Product Manager

Recruiter

Customer Service Representative