
Product Analyst, Customer Experience
Tata Group
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • Canada
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Salary
💰 CA$60,000 - CA$75,000 per year
Tech Stack
About the role
- Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
- Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience.
- Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the source.
- Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
- Build close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements.
Requirements
- Post-secondary education in computer science, business, information technology, statistics, or a related field.
- You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
- You possess a natural 'owner' mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
- You leverage SQL to investigate system behavior and navigate databases independently.
- You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
- You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.
Benefits
- Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
- 4 weeks of vacation to ensure you stay at peak performance.
- Access to the resources and tech you need to execute without friction.
- Working framework: the environment that makes you productive and enables teamwork.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLuser storiesfeature scopestechnical requirementscustomer journey mapswireframesprototypesdatabase navigationsystem behavior analysisfeature execution
Soft Skills
collaborationfeedback loopsinitiativeproblem-solvingcommunicationrelationship buildinganalytical thinkingattention to detailadaptabilityownership mindset
Certifications
post-secondary education in computer sciencepost-secondary education in businesspost-secondary education in information technologypost-secondary education in statistics