Tata Group

Product Analyst, Customer Experience

Tata Group

full-time

Posted on:

Location Type: Hybrid

Location: VancouverCanada

Visit company website

Explore more

AI Apply
Apply

Salary

💰 CA$60,000 - CA$75,000 per year

Tech Stack

About the role

  • Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
  • Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience.
  • Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the source.
  • Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
  • Build close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements.

Requirements

  • Post-secondary education in computer science, business, information technology, statistics, or a related field.
  • You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
  • You possess a natural 'owner' mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
  • You leverage SQL to investigate system behavior and navigate databases independently.
  • You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
  • You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.
Benefits
  • Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
  • 4 weeks of vacation to ensure you stay at peak performance.
  • Access to the resources and tech you need to execute without friction.
  • Working framework: the environment that makes you productive and enables teamwork.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLuser storiesfeature scopestechnical requirementscustomer journey mapswireframesprototypesdatabase navigationsystem behavior analysisfeature execution
Soft Skills
collaborationfeedback loopsinitiativeproblem-solvingcommunicationrelationship buildinganalytical thinkingattention to detailadaptabilityownership mindset
Certifications
post-secondary education in computer sciencepost-secondary education in businesspost-secondary education in information technologypost-secondary education in statistics