Sales Call Center Team Lead
IMPACT BRANDS
Call Center Agent
TASQ Staffing Solutions
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- At least High School Graduate (Old Curriculum) with or without BPO Experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Quezon City
- Amenable to work on shifting schedule
- Can start ASAP
- Must be resourceful and able to solve problems while ensuring compliance to processes and policies
- Able to collaborate with other team members and is receptive to feedback
