TASQ Staffing Solutions

Human Resources

• Resolution of end-user issues timely with minimal escalations
• Completion of ERP compliance and audit activities as per pre-defined timelines
• Accuracy and timeliness of HR Monthly Reports and other related trackers
• Help manage the regulation process ensuring 100% compliance to the company policies & procedures and the Philippine Labor Code
• Be the first line support for HRBP administrative requirements
• Help answer questions, research and resolve HR issues and ensure appropriate documentation is completed
• Promote and manage local implementation of corporate HR initiatives
• Oversee and/or support employee engagement activities by the company
• Perform other tasks as may be assigned

HRBP

Call Center Representative

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Call Center Agent

• Deliver exceptional service through effective communication, problem-solving skills, and customer profiling
• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Call Center Agent, Retail

SDET

• Design, develop, and maintain automated tests for web applications
• Perform cross-browser and accessibility testing
• Implement and maintain test automation frameworks using Playwright, Selenium, or Cypress
• Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps)
• Mentor and lead QA team members
• Collaborate with development teams to identify and resolve defects
• Participate in hybrid work with occasional onsite presence (at least once per month)
• Work shift: start between 9:00 AM and 11:00 AM to complete full 8-hour shift

Senior QA Automation Engineer

Operations

• Design, build, and maintain comprehensive reports using agency management systems and business intelligence tools
• Work with various operational systems to extract, analyze, and present data for leadership decision-making
• Partner closely with the resourcing team to monitor and optimize capacity planning across all departments
• Analyze utilization rates and resource allocation to identify opportunities for improved efficiency
• Collaborate with department heads to understand reporting needs and system requirements
• Facilitate data flow between creative, strategy, technology, and production teams through integrated systems

Operations Manager

• Oversee and administer the local performance management cycle, ensuring timely feedback, development plans, and alignment with global processes
• Partner with local and global leadership on career progression, promotions, and succession planning for key roles
• Collaborate with Resource Management to ensure staffing aligns with business needs and project demands
• Work with recruiting teams (local and global) to address talent gaps, define candidate profiles, and improve hiring processes
• Serve as the primary HR contact for Manila employees, building trust through accessibility, confidentiality, and proactive engagement
• Provide guidance to managers and employees on performance management, conflict resolution, and employee concerns
• Support and help evolve company culture through team-building activities, employee engagement programs, and internal events
• Conduct new hire orientations to integrate employees into the organizations culture and operations
• Oversee disciplinary actions and terminations in partnership with the Managing Director and legal counsel

HR Manager

Backend Engineer

• Senior Backend Developer focusing on WordPress or Drupal backend development and integrations
• Implement custom plugins, themes (WordPress) or custom modules (Drupal)
• Develop headless/decoupled architectures and RESTful APIs
• Ensure web security best practices and implement security measures
• Optimize hosting environments, perform server administration and performance tuning
• Collaborate with cross-functional teams using Agile methodologies and ticketing tools (JIRA)
• Debug complex issues and provide technical problem-solving
• Work primarily remote with occasional onsite presence at least once per month; 8-hour shift starting between 9:00 AM and 11:00 AM

Senior Backend Developer, WordPress/Drupal

Manager

• Lead and own projects by identifying and analyzing preliminary business needs and conducting cost-benefit analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, tracking and reporting progress, and documenting end-to-end project details, including ROI identification
• Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of cost-benefit analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting, including ROI in the TAP Projects Tracker
• Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement
• Own and/or mentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation
• Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, and mentoring and/or leading projects that are a product of an idea
• May and can be assigned to an EVP Cluster as a dedicated resource and SME for transformation tools and methodology.