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Senior Complaints Analyst – Medical Device
TASQ Staffing SolutionsSenior Complaints Analyst managing medical device quality complaints in Cebu. Handling customer issues and documentation while ensuring compliance with industry standards.
About the role
Key responsibilities & impact- Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.
- Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns.
- Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement.
Requirements
What you’ll need- Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired
- At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
- Knowledge of complaints management in medical device industry
- Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
- Able to write effective Medical and Technical narratives regarding the complaints
Benefits
Comp & perks- Hybrid work arrangement (Onsite during probationary period)
- Career advancement opportunities
- Dynamic workplace culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaints managementdata managementreport creationmedical writingtechnical writing
Soft Skills
customer serviceempathycommunicationproblem-solving