Lead and mentor L1 network analysts across the US Region
Perform advanced troubleshooting and root-cause analysis for complex network incidents using BGP, EIGRP, and TCP/IP protocols
Conduct packet capture (PCAP) analysis to diagnose network performance issues and security incidents
Triage and prioritize multiple simultaneous incidents based on business impact and severity
Serve as an escalation point for critical network issues, coordinating cross-functional resolution efforts
Monitor and maintain network infrastructure including Cisco, Arista, Aruba, Fortinet, CheckPoint, and Palo Alto technologies
Leverage monitoring and analytics tools such as Splunk and Netscout to proactively identify and resolve network anomalies
Support Linux-based network systems and troubleshoot OSI layer-specific issues
Track and report on Key Performance Indicators (KPIs), Service Level Objectives (SLOs), and other ITSM metrics
Participate in a 24x7 on-call rotation, including weekend shifts
Collaborate with engineering, security, and infrastructure teams to implement network improvements and operational best practices
Develop and maintain operational documentation, runbooks, and knowledge base articles
Drive continuous improvement initiatives to enhance NOC efficiency and reduce mean time to resolution (MTTR)

Requirements

Have 5+ years of hands-on experience in network operations, with proven expertise in L1/L2 support environments
Possess expert-level knowledge of BGP and EIGRP routing protocols, including troubleshooting and optimization
Demonstrate strong proficiency in TCP/IP protocols and OSI model troubleshooting across all seven layers
Have advanced skills in packet capture analysis using tools like Wireshark, tcpdump, or similar
Show extensive operational experience with enterprise networking equipment: Cisco, Arista, Aruba, Fortinet, CheckPoint, and Palo Alto
Be proficient in Linux system administration and command-line troubleshooting
Have hands-on experience with network monitoring and SIEM tools such as Splunk and Netscout
Demonstrate mastery of ITSM frameworks, including incident management, problem management, and change management processes
Possess exceptional written and verbal communication skills
Show proven ability to mentor and develop junior team members
Be a collaborative team player with strong interpersonal skills and a customer-service mindset
Display initiative, curiosity, and a commitment to staying current with emerging network technologies
Have flexibility to work rotating shifts, weekends, and holidays as part of a 24x7 operational model
Hold industry certifications such as CCNP, JNCIP, or equivalent vendor certifications.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BGPEIGRPTCP/IPpacket capture analysisLinux system administrationOSI model troubleshootingnetwork monitoringincident managementproblem managementchange management

Soft Skills

mentoringcommunicationcollaborationinterpersonal skillscustomer-service mindsetinitiativecuriosityflexibilityteam playercommitment to learning

Certifications

CCNPJNCIP