TASC

Manager, Program Management, U.S. Consumer Acquisition and Engagement

TASC

full-time

Posted on:

Location Type: Office

Location: O'Fallon • Montana • New York • United States

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Salary

💰 $130,000 - $221,000 per year

About the role

  • Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
  • Strategically grows client business through identifying pain points and providing additional loyalty solutions
  • Represents Mastercard as the “One Voice” (primary contact). Lead resource at Mastercard to manage and oversee the customer’s Rewards and cardlinked Offers programs.
  • Oversight on the operations including cross-functional team members
  • Primary contact and point of escalation for any issues
  • Provides thought leadership and strategic direction for partner
  • Manages and prioritizes product backlog in partnership with partner
  • Monitors, manages and reports on program KPIs and conducts QBRs with partner
  • Build and maintain strong, long-lasting customer relationships developing a trusted advisor relationship with US Rewards and Cardlinked Program Partners and Mastercard stakeholders such as customer account managers (CAM/USMD), Data & Services, customer delivery, implementation and operations teams
  • Supports all aspects of clients Rewards and Cardlinked Offers programs which includes program & solution design, program revenue attainment, cardholder user experience, customer service management, reward and logistics oversight, reporting and analytics
  • Ensures the timely and successful delivery of our solutions according to customer needs and objectives
  • Supports and develops business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention and increase account revenue
  • Supports internal financial planning and budgeting for a portfolio of accounts, measuring and managing account performance against KPIs
  • Managing internal and external relationships to ensure the client’s needs are consistently and accurately relayed throughout the organization to aid in product development ideation
  • Participates in internal account planning with US Merchant Development (USMD), Data & Services and Customer Account Managers (CAMs) contributing to product planning sessions to build awareness and knowledge and identify opportunities for growth
  • Maintains account budgets and forecasts and is responsible for establishing and monitoring revenue projection goals
  • Drives and maintains high customer satisfaction ratings that meet company standards

Requirements

  • Solid experience managing external consumer and/or merchant loyalty programs
  • Previous rewards or card linked offers, marketing or related digital marketing experience preferred
  • Demonstrated ability to successfully manage and sell to a large client or cluster of clients
  • Payments and Loyalty experience recommended
  • Experience in developing and fostering customer relationships as a trusted partner and thought leader
  • Demonstrated ability to act with a persistent and relentless sense of urgency
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads
  • Excellent listening and presentation skills
  • Bachelor’s degree, advanced degree or equivalent preferred
  • Travel Required ~30%
Benefits
  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement
  • many more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementstrategic planningP&L forecastingcampaign planningmarketing plansprogram designreportinganalyticsbudgetingKPI management
Soft Skills
client relationship buildingthought leadershipcommunication skillspresentation skillsattention to detailurgencycustomer satisfactionproblem-solvingteam collaborationstrategic direction
Certifications
Bachelor’s degreeadvanced degree