TASC

Manager, Account Management, Merchant & Acceptance – Travel

TASC

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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About the role

  • Serve as one of the point of contacts for the client, ensuring ongoing strategic alignment and satisfaction
  • Build and maintain strong, trust-based relationships across the client’s organization, including senior stakeholders
  • Act as a connector between the client and Mastercard’s internal teams to ensure needs are understood and met
  • Identify and execute on strategic opportunities to expand the partnership and drive adoption of Mastercard products and services
  • Lead the development of client proposals, including RFP responses, business cases, commercial structuring, and contract negotiations
  • Collaborate with cross-functional teams (finance, legal, product etc) to deliver tailored solutions
  • Monitor key performance indicators (e.g., revenue, volume) and develop strategies to drive growth
  • Ensure robust processes are in place to assess the health of the relationship, using both internal tools and direct client feedback
  • Develop and implement action plans to address feedback and continuously improve the partnership
  • Manage and communicate day-to-day operations (incl. QBRs), priorities, and progress across teams to ensure alignment and timely delivery
  • Provide strategic direction and guidance to internal stakeholders to maximize partnership value.

Requirements

  • Strong experience in managing strategic client partnerships, ideally with a focus on travel marketplaces
  • Deep knowledge of issuing (with a focus on commercial/virtual cards), acquiring, and acceptance
  • Proven experience managing complex, multi-layered organizations and navigating matrixed environments
  • Strong understanding of Mastercard’s capabilities and growth strategies
  • Understanding and Experience of the Payments space is strongly preferred
  • Excellent verbal, written, and presentation skills; able to communicate clearly and credibly with diverse stakeholders
  • Highly organized with the ability to manage multiple workstreams and priorities
  • Self-motivated, proactive, and able to drive initiatives independently
  • Strong analytical skills and financial acumen; experienced in contract negotiation and management
  • Proficient in Microsoft Office, especially PowerPoint & Excel
  • Be a fluent English speaker (native not essential).
Benefits
  • Corporate Security Responsibility
  • Ensure the confidentiality and integrity of the information being accessed
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract negotiationfinancial acumenanalytical skillsstrategic client partnership managementRFP responsesbusiness case developmentcommercial structuringpayments knowledgeissuing (commercial/virtual cards)acquiring and acceptance
Soft skills
relationship buildingcommunication skillsorganizational skillsself-motivatedproactivepresentation skillsability to manage multiple workstreamsstrategic directioncollaborationclient feedback management