Solutions Engineer

• Serves as the single point of accountability for technology service delivery, infrastructure design engineering and Site Reliability Engineering aligning customer needs and portfolio outcomes with the CTO’s strategic vision
• Centralizes governance, streamlines escalations, provides technical SME knowledge, and drives proactive portfolio management to ensure consistent delivery, clear ownership, and enterprise-level impact
• Translate the CTO’s vision into actionable priorities, guiding portfolio delivery and enterprise-level outcomes
• Owns the infrastructure design engineering priorities and aligns to each product within the CTO aligned portfolio
• Provides Level 3 site reliability engineering capability to drive operational efficiencies, continual service improvements and enhanced observability in line with each service requirement
• Responsible for implementing metrics-driven continuous improvement, aiming to enhance customer experience, ensure clear ownership, and drive operational excellence
• Is a member of the CTOs extended leadership team; joining team meetings and offsite strategy sessions to stay aligned to the CTOs priorities
• Drive and lead strategic initiatives, technology enhancements, service delivery and support for the CTOs

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