Learning Solutions Architect II
Navy Federal Credit Union
SVP, ONE Delivery & Solution Engineering
TASC
full-time
Posted on:
Location Type: Hybrid
Location: O'Fallon • Montana, New York, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Serves as the single point of accountability for technology service delivery, infrastructure design engineering and Site Reliability Engineering aligning customer needs and portfolio outcomes with the CTO’s strategic vision
- Centralizes governance, streamlines escalations, provides technical SME knowledge, and drives proactive portfolio management to ensure consistent delivery, clear ownership, and enterprise-level impact
- Translate the CTO’s vision into actionable priorities, guiding portfolio delivery and enterprise-level outcomes
- Owns the infrastructure design engineering priorities and aligns to each product within the CTO aligned portfolio
- Provides Level 3 site reliability engineering capability to drive operational efficiencies, continual service improvements and enhanced observability in line with each service requirement
- Responsible for implementing metrics-driven continuous improvement, aiming to enhance customer experience, ensure clear ownership, and drive operational excellence
- Is a member of the CTOs extended leadership team; joining team meetings and offsite strategy sessions to stay aligned to the CTOs priorities
- Drive and lead strategic initiatives, technology enhancements, service delivery and support for the CTOs
Requirements
- Demonstrated ability to lead live incident triage across stakeholders
- Successful track record leading design initiatives to improve processes and increase efficiencies for operational and financial value by leveraging tools and technologies
- Experience building and leading Site Reliability Engineering teams
- Strong Operational Excellence experience: experience delivering higher levels of stability and resiliency and leading incident management practices
- Proven experience leading Technology infrastructure teams across a global footprint
- Ability to quantify the value and performance of software products and services and demonstrated ability to formulate data-driven decisions that lead to results
- Excellent verbal and written communication skills; experience influencing CTO level leaders
- Demonstrated experience as a leader with the ability to attract, recruit, and develop technical talent
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Site Reliability Engineeringinfrastructure design engineeringincident managementmetrics-driven continuous improvementoperational efficienciesprocess improvementdata-driven decision makingtechnical SME knowledgeportfolio management
Soft skills
leadershipcommunicationinfluencingteam buildingstakeholder managementstrategic thinkingproblem solvingrecruitmentdevelopment of technical talent
