Manage life cycle of sales orders from forecast to delivery (OTS, EDI, order entry & booking, etc.)
Maintain the operational relationship between Tarte and wholesale account(s), delivering tailored product information and inventory availability for each customer(s)
Provide daily, weekly and monthly updates regarding order status to Sales, Customer and Management
Collaborate with Sales and Marketing to align supply chain and channel allocation for product launches and seasonal campaigns
Actively engage with international field teams and regional managers to gather on-the-ground insights about customer preferences, competitive dynamics, and market-specific challenges
Coordinate with international retail partners to schedule pick-ups and ensure timely delivery and collaborate with Global Logistics & Regulatory teams to complete all compliance and shipping documentation
Ensure account contractual obligations are met through problem solving and analytical skills, and trouble shoot orders as appropriate and elevate issues through proper channels as they arise
Research and resolve claims, returns, and chargebacks in a timely manner by working with appropriate departments

Requirements

Minimum 1-3 years Operations Management/Customer Service/Supply Chain experience
BA/BS degree or equivalent experience
SAP (a plus), Microsoft Navision or any other ERP system experience
Strong attention to detail and excellent organizational skills
Excellent Customer Service
Ability to analyze data and make determinations to proactively identify business opportunities
Excellent verbal and written communication skills, ability to work independently and cross-functionally
Ability to multitask
Works well under pressure, possesses a sense of urgency, can prioritize tasks as needed, and adhere to deadlines

Benefits

Salary range: $66,350-66,500 (Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
Medical, dental, vision, 401K plan & access to health & wellness programs
Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
Makeup gratis, employee discount on tarte.com, team give back initiatives
Friendly, fun, creative & collaborative work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operations managementcustomer servicesupply chain managementdata analysisproblem solvingorder managementcompliance documentationinventory managementforecastingchargeback resolution

Soft Skills

attention to detailorganizational skillsverbal communicationwritten communicationindependent workcross-functional collaborationmultitaskingability to work under pressuresense of urgencyprioritization