Tarrytown Expocare Pharmacy

Operations

• Oversee daily operations across all TEC pharmacy sites (currently 12; expanding to 20+).
• Ensure consistent production, fulfillment, pharmacy workflows, delivery/transportation logistics, and customer service.
• Set operational standards and SOPs for cycle-fill, IDD-specific production models, flashing, labeling, sortation, and fulfillment.
• Drive performance visibility and accountability through KPIs, dashboards, and weekly/monthly operating reviews.
• Own monthly cycle-fill production performance, accuracy, and timeliness across all sites.
• Manage throughput expectations, labor planning, and production pacing to meet patient and facility deadlines.
• Lead and mentor PICs, Regional Operations Directors, and site production leads.
• Develop leadership across RODs and PICs, including peer mentorship programs and cross-site quality alignment.
• Build and maintain enterprise-wide SOPs, process documentation, playbooks, and training for uniform execution.
• Ensure that agencies, group homes, and caregivers receive consistent, high-quality service across all states in partnership with sales and account management teams.
• Lead operational due diligence and integration planning for acquisitions.

Vice President of Operations

Sales

• Lead and manage a team of 7–10 Sales Directors across multiple regions, ensuring alignment with national growth objectives and performance targets.
• Develop and execute a comprehensive go-to-market sales strategy that drives revenue growth, market share expansion, and brand visibility in the IDD and behavioral health pharmacy space.
• Establish clear sales goals, KPIs, and accountability frameworks for Sales Directors, ensuring consistent pipeline development and conversion across territories.
• Coach and mentor Sales Directors to elevate performance, foster leadership development, and build a high-performing, results-oriented sales culture.
• Collaborate with marketing and sales enablement teams to deliver tailored messaging, sales tools, and training that support regional strategies and customer engagement.
• Drive demand generation initiatives through digital campaigns, trade shows, CE events, and strategic partnerships, ensuring regional teams are equipped to capitalize on opportunities.
• Implement data-driven sales processes, leveraging Hubspot CRM and analytics platforms to monitor performance, forecast revenue, and optimize territory coverage.
• Ensure cross-functional alignment with product, client success, and operations to support seamless onboarding, retention, and customer satisfaction.
• Provide strategic insights and feedback to executive leadership on market trends, competitive dynamics, and regional performance.
• Maintain compliance with healthcare regulations (DSCSA, HIPAA, Medicaid/Medicare) in all sales activities and communications.
• Recruit and onboard top-tier sales talent, building scalable processes and fostering a culture of accountability, innovation, and growth.

Vice President of Sales

Account Manager

• Build and maintain a trusted relationship with assigned accounts and agency staff.
• Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner.
• Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts.
• Understand the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes.
• Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team.
• Assist in educating clients on the pharmacy’s processes.
• Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers.
• Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested.
• Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow-up.

Director

• Develop and execute the overall strategy for enterprise application systems in alignment with business objectives.
• Evaluate emerging technologies and industry trends to ensure the organization's applications remain current and competitive.
• Oversee the design, development, deployment, and maintenance of applications, ensuring optimal performance and reliability.
• Collaborate with business leaders to identify and implement software solutions that address organizational needs.
• Ensure applications are scalable, secure, and compliant with relevant regulations and standards.
• Lead, mentor, and manage a team of application developers, analysts, and support professionals.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Manage application-related projects, ensuring they are completed on time, within scope, and on budget.
• Develop and manage the applications team budget, including resource allocation, vendor contracts, and licensing agreements.
• Monitor and mitigate risks related to application security, compliance, and availability.

Vice President of Operations

Vice President of Sales

Account Manager

Director of Applications