Account Manager

Tarrytown Expocare Pharmacy

Account Manager for Tarrytown Expocare maintaining relationships with clients in long-term care pharmacy services. Field-based role requiring frequent travel throughout Tennessee and North Carolina.

Posted 7/10/2026full-timeRemote • North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain a trusted relationship with assigned accounts and agency staff.
Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner.
Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts.
Understand the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes.
Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team.
Assist in educating clients on the pharmacy’s processes.
Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers.
Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested.
Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up.

Requirements

What you’ll need

Certified Pharmacy Tech (CPhT) or experience in a related field or equivalent years of experience or minimum 3+ years as a Direct Support Professional (DSP) or Qualified Developmental Disabilities Professional (QDDP)
Working knowledge and/or ability to learn pharmacy applications such as FrameWorkLTC, ECM, or DocuTrack preferred
Familiarity with electronic and paper medication administration records (MARs)
Reliable transportation and current (clean) Driver’s License.
Frequent travel is required.
Must have basic computer proficiency including email and other programs (i.e Microsoft suite products)
Detailed individual who thrives in fast-paced situations
Leading a team in a metrics-based environment
Must be proficient in English (reading writing, and verbal communications)
Must have a high school diploma, and college experience is a plus
Must be a US citizen or permanent resident, sponsorship not available

Benefits

Comp & perks

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pharmacy Service AuditsMedication Administration Records (MARs)Basic Computer ProficiencyDaily ReportingPharmacy Process Education

Soft Skills

Detail-OrientedInnovative Problem SolvingTeam LeadershipProfessional EngagementEffective Communication

Certifications

Certified Pharmacy Technician (CPhT)