Target Specialty Products

Customer Service Representative

Target Specialty Products

full-time

Posted on:

Location Type: Office

Location: Sacramento • California • United States

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Salary

💰 $18 - $25 per hour

About the role

  • Answer Customer Calls, provide appropriate assistance.
  • Assist RDCs with customer service related questions and returns.
  • Assist Customer Service Manager with special projects.
  • Input Orders through System.
  • Input Drop shipments through System.
  • Identify backorders and assist with immediate fulfilment.
  • RUP, input all required licence information for customers seeking restricted items.
  • Complete Sales Return orders within 48hrs.
  • Report product shortages as indicated in the system to the proper warehouses
  • Provide all customers, Order confirmations and tracking details
  • Backorder delivery status
  • Status of order
  • Status of purchases for material requirements if applicable for Backorder
  • AR status, copies of Invoices
  • Engage in continued education opportunities regarding product offerings
  • Complete all required safety training
  • Other duties, as assigned.

Requirements

  • 1-2 years of hands-on customer support experience
  • Strong knowledge of office applications including Google Suite
  • Ability to communicate effectively at all levels within the organization
  • Excellent listening and communication skills
  • Analytical skills and attention to detail
  • Ability to multitask and remain calm while working under pressure in a fast-paced environment
  • Self-manage daily tasks and workload
  • High School Diploma
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportorder inputsales return processingbackorder managementdata entryproduct knowledgesafety training
Soft skills
communication skillslistening skillsanalytical skillsattention to detailmultitaskingcalm under pressureself-management
Certifications
High School Diploma