Target Group

Customer Service Executive – Financial Services

Target Group

full-time

Posted on:

Location Type: Hybrid

Location: Cardiff • United Kingdom

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Salary

💰 £23,809 per year

About the role

  • **What you’ll be doing**
  • Every day, you’ll play a vital role in making our customers feel supported and understood. You will:
  • - Have friendly, confidence‑building conversations over the phone and via email
  • - Treat every customer fairly, ensuring they receive a compliant and positive outcome
  • - Understand customer queries and resolve them in line with client policies and procedures
  • - Follow our standard practices and processes to deliver consistent, high‑quality service
  • - Spot opportunities to improve how we do things and share your ideas
  • - Work towards clear performance measures — including quality, complaints and behaviours

Requirements

  • **What you’ll bring**
  • You’re someone who is:
  • - Passionate about delivering fantastic customer service
  • - Calm, reassuring and confident on the phone
  • - Resilient, adaptable and able to learn quickly
  • - Proactive, inquisitive and naturally good at problem‑solving
  • - Proud of doing a great job and exceeding expectations
  • You might have:
  • - Customer service experience
  • - Contact centre experience****or simply the drive and capability to deliver exceptional service.**
Benefits
  • **Why join us?**
  • - A varied, meaningful role with real customer impact
  • - Supportive leaders who help you succeed
  • - A fun, energetic and inclusive team culture
  • - Clear development pathways and career progression
  • - Regular recognition and genuine appreciation
  • **We also offer industry leading benefits to our colleagues…**
  • - 30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1)
  • - Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
  • - Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
  • - Company Paid Private Medical Insurance (benefit in kind)
  • - Group Life Assurance
  • - Group Income Protection
  • - Discretionary Annual Pay Review
  • - Discretionary Annual Bonus Scheme
  • - Loyal Service Scheme
  • - Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
  • - Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
  • - Recognition Scheme
  • - Free Mortgage Advice and Support
  • - Wisdom Wellbeing, your go to for wellbeing resources and solutions
  • - Everest Funeral Concierge
  • - Free Bereavement and Probate Advice and Support
  • - Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
  • - Paid eye tests and employer contribution towards spectacles specifically for VDU use.
  • **You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!**
  • - Technology Buying Scheme
  • - Discounted Gym Memberships
  • - Taste Card / Coffee Club Membership
  • - Charitable Payroll Giving
  • - Cycle to work Scheme (Salary Sacrifice)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencecontact centre experience
Soft Skills
communicationproblem-solvingadaptabilityresilienceproactivityconfidencecalmnessinquisitivenessattention to detailcustomer focus