Target Group

Executive

• Speaking with customers by phone and email (inbound & outbound) to really understand their situation
• Having honest, supportive conversations about finances — including income & expenditure reviews
• Agreeing realistic, sustainable payment plans that help customers get back on track
• Reducing worry and building trust through calm, clear communication
• Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
• Getting it right first time by working compliantly and delivering great customer experiences

Arrears Executive

Business Analyst

• Gather, define, validate, and manage business and system requirements throughout the change and project lifecycle
• Analyse new and existing workflows, identify pain points, and recommend improvements that increase efficiency, reduce risk, and support regulatory obligations
• Build strong relationships with internal stakeholders, external clients, and third-party partners to support transparent communication and shared understanding
• Lead or participate in workshops and presentations to understand goals, requirements, workflows, gaps, and opportunities
• Support project scope and approach definition with the Solution Consultant and Project Manager
• Produce clear requirement documentation, process flows, and supporting project artefacts in line with Target standards
• Review technical documentation and test plans to ensure quality, completeness, and traceability
• Provide or validate cost estimates and monitor Business Analyst estimates across the change lifecycle, escalating significant variances where needed