Target Group

Consultant

• Partnering with Product Owners, Sales, and Bid teams to design high-quality, commercially strong solutions that align with client needs and product roadmaps
• Leading client workshops, uncovering requirements, and ensuring the right expertise is involved at every stage of the process
• Crafting roadmap-aligned solutions to support bids and proposals
• Clarifying needs and testing ideas through client workshops
• Presenting insights, impacts and solutions to internal teams and client stakeholders (including board level)
• Building trusted, long‑term client relationships
• Translating requirements into structured business and functional design
• Ensuring holistic, scalable solutions aligned to scope and identifying risks, gaps and dependencies early
• Conducting analysis to find process and journey improvement opportunities
• Producing as-is and future-state process maps
• Working closely with Product, Engineering, Operations, Compliance and Commercial teams
• Feeding market and client insights into product strategy
• Coaching colleagues on solution design and client needs
• Supporting post‑project reviews and best‑practice development
• Helping evolve discovery and solution‑shaping methodologies

Business Consultant

Product Manager

• Leading & developing a high‑performing Product Team
• Owning the end‑to‑end strategic product roadmap
• Spotting industry trends and translating them into product opportunities
• Working closely with Product Owners to deliver against roadmap priorities
• Partnering with Bid, Sales and Solutions teams to shape winning propositions
• Representing the customer — ensuring meaningful value and strong outcomes
• Facilitating workshops, demos, and discovery sessions
• Making smart decisions around priorities, scope and trade‑offs
• Monitoring performance, adoption and product outcomes
• Ensuring compliance with all regulatory, security and governance standards
• Championing user‑centred design and accessibility best practice
• Driving continuous improvement, automation and standardisation
• Keeping a close eye on competitor activity and market changes

Director

• Shape strategy, lead negotiations, and influence company growth
• Be the commercial heartbeat for various business areas — advising and guiding stakeholders through bids and contracts
• Lead negotiations on high‑value IT and outsourcing contracts with close collaboration with legal team
• Inspire and support a small team in their development and evolution of the function
• Draft and shape commercial agreements
• Assess commercial risk and opportunity during bids
• Generate commercial components of tender responses
• Ensure proper commercial governance is applied
• Oversee contract management activities
• Resolve contractual disputes in a solutions‑focused way
• Continually improve processes, templates, and commercial toolkit

Commercial Director

Customer Support

• **What you’ll be doing**
• Every day, you’ll play a vital role in making our customers feel supported and understood. You will:
• - Have friendly, confidence‑building conversations over the phone and via email
• - Treat every customer fairly, ensuring they receive a compliant and positive outcome
• - Understand customer queries and resolve them in line with client policies and procedures
• - Follow our standard practices and processes to deliver consistent, high‑quality service
• - Spot opportunities to improve how we do things and share your ideas
• - Work towards clear performance measures — including quality, complaints and behaviours

Customer Service Executive – Financial Services

Operations

• Process service desk tickets and manage queues to 1st Line level within SLA's
• React to incidents, use problem solving techniques and the support of others to provide fast resolution
• Analyse impact of requests, changes to the client’s systems or Target’s environment and makes informed decisions
• Answer calls made to the Service Desk and raise corresponding tickets
• Escalate service-impacting incidents to 2nd Line
• Complete client software deployments into Test environments
• Complete Operational tasks. E.g. media management, Monthly Service Reports, Scheduled process checks
• Use effective communication to proactively manage customer expectations

Business Consultant

Product Manager

Commercial Director

Customer Service Executive – Financial Services

1st Line IT Service Desk – Operations Technician