Arrears Executive

Target Group

Arrears Executive at Target Group helping customers in financial arrears via empathetic communication and problem-solving. Fostering support and trust through effective customer interactions.

Posted 7/6/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £26,000 per yearWebsite

About the role

Key responsibilities & impact

Speaking with customers by phone and email (inbound & outbound) to really understand their situation
Having honest, supportive conversations about finances — including income & expenditure reviews
Agreeing realistic, sustainable payment plans that help customers get back on track
Reducing worry and building trust through calm, clear communication
Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
Getting it right first time by working compliantly and delivering great customer experiences

Requirements

What you’ll need

A people person who is friendly, approachable, and committed to delivering outstanding customer service
Someone who genuinely cares about helping customers and making a positive difference
A team player who thrives in a supportive, collaborative environment
Naturally proactive, curious, and solution-focused
Experience in an Arrears or Collections role
Previous experience supporting vulnerable customers in a regulated environment

Benefits

Comp & perks

30 days holiday entitlement plus bank holidays (From Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use.
Enhanced parental leave
Technology Buying Scheme
Discounted Gym Memberships
Taste Card / Coffee Club Membership
Charitable Payroll Giving
Cycle to work Scheme (Salary Sacrifice)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Friendly and ApproachableSupportive Team PlayerCalm and Clear CommunicationCurious and Solution-Focused