Tapestry

Sales

• understand organizational objectives and make decisions that align with company priorities
• take ownership and is committed to delivering results while remaining actively aware of personal and store metrics; create personal sales and clienteling strategies in partnership with management team
• create short- and long-term strategies to achieve personal metrics and performance goals
• represent Coach as a brand ambassador
• demonstrate Coach’s Selling and Service expectations at all times
• utilize cash register systems and maintain store standards consistently and in a timely manner
• create enthusiasm and positivity for a shared vision and mission
• maintain strong organizational standards as it relates to product both in the stockroom and on sales floor
• process customer transactions efficiently

Sales Associate

• Responsible for upholding Coach’s Service and Selling Models
• Creating a positive first impression, building ongoing customer relationships through a personalized experience
• Maintain a clean and tidy selling floor at all times
• Supports Store Inventory Process by processing shipment, stocking shelves, and replenishing sales floor
• Drives business through sales strategies, clienteling, sourcing new customers

Sales Associate II

• Direct attention to brand commitment when servicing customers
• Create positive first impressions
• Build ongoing customer relationships
• Drive business through sales strategies and clienteling
• Discuss product features to build the sale
• Follow up with customers consistently
• Maintain a clean and tidy selling floor
• Adhere to retail policies and procedures

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Demonstrates Coach’s Selling and Service expectations
• Drives business through sales strategies and maintaining customer relationships
• Provides in-depth product knowledge

Sales Associate I

Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Encourages team to build long-term relationships with customers to drive business
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Store Manager

Marketing

• Provide essential support across brand marketing, integrated marketing, and marketing operations
• Assist in supporting and execution of seasonal marketing requirements
• Coordinate with licensing and global partners on deliverables and approvals
• Partner with internal teams to ensure alignment and execution
• Support and maintain marketing materials and timelines
• Support monthly marketing briefs and go-to-market planning

Marketing Coordinator

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Drives business through sales strategies, clienteling, sourcing new customers
• Creates positive impressions with customers by bringing best self to work
• Provides in-depth product knowledge, including features, benefits, current offerings
• Cross-sells and encourages beneficial product add-ons
• Builds lasting and loyal relationships with customers
• Maintains a clean and tidy selling floor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Bilingual Sales Associate II

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

Sales Associate, Part Time

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, and maintaining ongoing productive relationships with customers.
• Provides in-depth product knowledge and builds sales by leveraging cross-selling skills and abilities.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store, cash wrap, and visual merchandising to Coach standards.

Operations

• Responsible for leading and managing a department team within a fulfillment center
• Set clear expectations and motivate associates to meet business goals
• Coordinate daily tactical planning with other Supervisors and business partners
• Ensure all standard operating procedures are followed and updated
• Report weekly and monthly performance against goals
• Review staffing to ensure appropriate coverage for volume
• Cross-train staff for all tasks in the department
• Lead projects that drive continuous improvement
• Assist Operations Manager with financial processes
• Partner with HR for hiring and backfilling positions

Operations Supervisor – Put Wall

Solutions Engineer

• Define and evolve the Mar Tech and data foundation architecture strategy aligned with business and marketing goals
• Lead solution architecture for customer data platforms (CDP), marketing automation, personalization engines, and analytics platforms
• Architect scalable data pipelines and integration frameworks across CRM, eCommerce, social, and retail touchpoints
• Design AI/ML foundations for marketing use cases including segmentation, recommendation, and campaign optimization
• Ensure data governance, privacy compliance, and quality across marketing and customer data systems
• Establish and promote best practices in software engineering, including CI/CD, DevSecOps, and cloud-native development
• Drive architectural reviews, technical design documentation, and solution governance
• Mentor engineering teams on architectural principles and technical decision-making
• Partner with product owners, business stakeholders, and vendors to translate business needs into technical solutions

Senior Manager, Solution Architecture

Executive Assistant

• Provide administrative support to the SVP, APAC Brand & Growth Strategy including heavy calendar management, phone, travel arrangements and expenses
• Manage logistics for meetings led by the senior executive and/or team members
• Ensure effective flow of meetings and keep executive on time by communicating daily agenda
• Arrange all domestic and international travel including itineraries, hotel, car, dining, entertaining
• Prepare Travel & Expense reports and reconcile corporate card expenses

Senior Executive Assistant

• Manage Women’s Life Style category by establishing strategic merchandise plans
• Execute buying strategy and collaborate with Inventory Management
• Conduct market research on industry trends and sales performance
• Communicate with Global Merchandising Team on local market needs
• Work closely with Marketing and Retail Operations to implement programs

Buying Manager – Contractor

Performance Marketing

• support Sr. Manager, Demand Capture (performance) in designing and executing paid search initiatives focused on improving ROAS, driving incremental growth, and new customer acquisition
• monitor paid search campaigns across Google and Microsoft, perform daily QA, monitor budgets & test, and provide sub-tactics optimization recommendation
• Contribute to the process of briefing and approving creative assets through the creative team. Manage asset trafficking documents and calendars, assuring all promo creatives are accounted for and executed properly
• provide weekly, monthly and quarterly recap of channel performance and key learnings
• support Sr. Manager, Demand Capture (performance) on monthly and quarterly financial accrual and invoicing submission processes – with the ability to reconcile any variances between budgets and invoices
• collaborate with internal team for all launches and promotional activity. Act as a liaison with external vendors and agencies to proactively keep ahead of timelines, deliverables, and communications

Associate, Paid Search

• Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
• Lead implementation of Company initiatives and drive full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establish trust, maintain integrity, and support an environment of collaboration within store
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
• Support the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provide necessary feedback and guidance geared to improve individual performance on all levels; hold team accountable for achieving individual and business goals