SMB Account Executive, North America
Semrush
Sales Support Associate II
Tapestry
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
JuniorMid-Level
Tech Stack
React
About the role
- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add‐ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customer and provide reason to return
- Represent Coach brand appropriately
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; to include offsite / remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts, as directed
- Participate in store physical inventory counts, as scheduled
- Maintain Company Loss Prevention standards
- Regularly analyze sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs.
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Respond to customer requests confidently; partner with sales team or Store Management, when needed
- Upkeep housekeeping standards
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems.
- Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to execute at a fast pace.
- Ability to communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
Benefits
- health benefits (medical, dental, vision)
- life insurance
- disability insurance
- 401(k) savings plan
- paid time off for wellness needs and vacations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash register systemsemail/name capturestock managementvisual merchandisingcycle countsinventory managementPOS operationproduct organizationcustomer servicesales techniques
Soft skills
effective communicationcustomer interactionteam collaborationattention to detailorganizational skillsproblem-solvingadaptabilitycustomer relationship managementtime managementsales orientation
Certifications
high school diplomacollege degree (preferred)
