Account Control Consultant

Tap Payments

full-time

Posted on: 4/6/2026

Location Type: Hybrid

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About the role

Coordinate with the Sales team to capture required pre-application data
Collect required application documentation from merchants
Perform initial underwriting checks in accordance with processor/vendor KYC guidelines
Accurately board new merchant accounts to ensure first entry approval
Liaise between the merchant and processors to secure application approval
Review merchant accounts, investigate and diagnose merchant account configuration issues
De-escalate situations involving dissatisfied merchants and offer patient assistance and support
Build strong relationships with internal teams to meet launch expectations
Maintain a thorough understanding of processor/vendor products, platforms, and systems
Serve as a Tap Payments related products and services expert
Carry out other duties, as assigned based on the demands of the business and growth of the role

1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups
Preferred degree, but real-world experience is also accepted
Ability to establish credibility and internal relationships
Understanding of client/merchant/stakeholder care
Awareness of how your role supports the business
Enthusiasm for working in a growing fintech
Ability to work in a team and follow daily tasks
Skills and knowledge to actively participate in meetings
Ability to deliver work on time
Problem-solving and quick-thinking skills
Ability to organize information and ask relevant questions
Strong communication skills in English & Arabic native speaker

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

underwritingKYC guidelinesmerchant account configuration

Soft Skills

relationship buildingproblem-solvingcommunicationteamworkorganizational skillsquick-thinkingpatient assistancecredibility establishment