Tap Payments

Consultant

• Coordinate with the Sales team to capture required pre-application data
• Collect required application documentation from merchants
• Perform initial underwriting checks in accordance with processor/vendor KYC guidelines
• Accurately board new merchant accounts to ensure first entry approval
• Liaise between the merchant and processors to secure application approval
• Review merchant accounts, investigate and diagnose merchant account configuration issues
• De-escalate situations involving dissatisfied merchants and offer patient assistance and support
• Build strong relationships with internal teams to meet launch expectations
• Maintain a thorough understanding of processor/vendor products, platforms, and systems
• Serve as a Tap Payments related products and services expert
• Carry out other duties, as assigned based on the demands of the business and growth of the role

Account Control Consultant