TAP.DE Solutions GmbH

Customer Success Manager

• Customer retention & satisfaction
• Building and developing long-term customer relationships
• Regular review and strategy meetings at both specialist and management levels
• Ensuring target achievement and sustainable value realization
• Proactively identifying risks and initiating appropriate measures
• Managing and coordinating a structured onboarding process
• Introducing and training customers on product features and services
• Management and monitoring of subscription contracts
• Monitoring contract durations, license volumes, and notice periods
• Proactive preparation and conduct of renewal discussions
• Identifying up- and cross-selling opportunities
• Analyzing customer data to derive concrete optimization measures
• Close collaboration with Sales, Consulting, and Project Management

Inside Sales

• Proactively execute structured telesales and sales activities to acquire new customers
• Contact decision-makers by phone with the clear objective of scheduling qualified new-customer appointments for the sales team
• Systematically maintain, update and expand contacts, leads and company records in the CRM
• Plan and implement targeted telephone campaigns to sustainably develop the sales pipeline
• Ensure complete documentation of all activities and results in the CRM for transparent sales management

Working Student – Inside Sales (m/f/d)

Consultant

• du berätst unsere Kunden aus dem gehobenen Mittelstand, Konzernen und der öffentlichen Verwaltung bei der stetigen Weiterentwicklung digitaler Technologien
• du unterstützt unsere Kunden bei der Definition, Implementierung und Optimierung von integrierten Lösungen auf Basis von Matrix42 und Ivanti Technologien
• du übernimmst die Prozessberatung und (Teil-)Projektleitung bei ESM-Einführungen in den Bereichen Finance, Logistics/Warehouse und Retail
• in Zusammenarbeit mit dem Kunden erarbeitest du Konzepte und stimmst diese mit anderen Teilprojekten ab
• weiterhin obliegt dir die Planung, Budgetierung, Controlling und Reporting in deinem Verantwortungsbereich
• du übernimmst Supportleistungen im Kundenservice und unterstützt in Presales-Projekten

Service Management Consultant – Süddeutschland

• You advise our clients from the upper mid-market, large enterprises, and the public sector on the continuous advancement of digital technologies
• You support clients in defining, implementing, and optimizing integrated solutions based on Matrix42 and Ivanti technologies
• You provide process consulting and (partial) project leadership for ESM (Enterprise Service Management) implementations in Finance, Logistics/Warehouse, and Retail
• In collaboration with the client, you develop concepts and align them with other subprojects
• You are also responsible for planning, budgeting, controlling, and reporting within your area of responsibility
• You provide support services for customer support and assist in presales projects

Service Management Consultant – Matrix42

Account Manager

• Our Account Managers in the ITSM & Modern Workplace areas play a very important role; they maintain relationships with companies and ensure that their needs and expectations are met.
• You are responsible for identifying sales opportunities and acquiring new customers.
• Positioning Workplace (Secure Unified Endpoint Management) and IT Service Management solutions with prospects and customers
• Successful sale of services and technologies from solutions by 1Password, Yubico, TeamViewer, Matrix42, Ivanti, and Microsoft
• Preparation and maintenance of customer data
• Telephone-based acquisition of new customers (outbound calling)
• Developing sales concepts and implementing campaigns
• Managing sales projects throughout the entire process
• Managing existing accounts and expanding revenue potential
• Collaborating with our project management/consulting teams and strategic technology partners

• You advise our clients from the upper mid-market, large enterprises and the public sector on the continuous advancement of digital technologies
• You support our clients in defining, implementing and optimizing integrated solutions based on Matrix42 and Ivanti technologies
• You take on process consulting and (partial) project leadership for ESM (Enterprise Service Management) implementations in the areas of Finance, Logistics/Warehouse and Retail
• In collaboration with the client you develop concepts and coordinate these with other sub-projects
• You are also responsible for planning, budgeting, controlling and reporting within your area of responsibility
• You provide support services in customer service and assist in presales projects

Customer Success Manager

Working Student – Inside Sales (m/f/d)

Service Management Consultant – Süddeutschland

Service Management Consultant – Matrix42

Account Manager

Service Management Consultant — Southern Germany