TAP.DE Solutions GmbH

Customer Success Manager

• Customer retention & satisfaction
• Establishment and development of long-term customer relationships
• Regular review and strategy meetings at operational and management levels
• Ensuring target achievement and sustainable value realization
• Proactive identification of risks and initiation of appropriate measures
• Management and coordination of a structured onboarding process
• Introducing and training customers on product features and services
• Defining clear success criteria together with the customer
• Ensuring a smooth transition into regular operations
• Management and monitoring of subscription contracts
• Monitoring contract terms, license volumes, and cancellation deadlines
• Proactive preparation and conduct of renewal discussions
• Ensuring stable and growing recurring revenue
• Identifying up- and cross-selling opportunities
• Analyzing customer data to derive concrete optimization approaches
• Close collaboration with Sales, Consulting, and Project Management

Customer Success Manager – W/M/D

• Customer retention & satisfaction
• Building and developing long-term customer relationships
• Regular review and strategy meetings at both specialist and management levels
• Ensuring target achievement and sustainable value realization
• Proactively identifying risks and initiating appropriate measures
• Managing and coordinating a structured onboarding process
• Introducing and training customers on product features and services
• Management and monitoring of subscription contracts
• Monitoring contract durations, license volumes, and notice periods
• Proactive preparation and conduct of renewal discussions
• Identifying up- and cross-selling opportunities
• Analyzing customer data to derive concrete optimization measures
• Close collaboration with Sales, Consulting, and Project Management