Customer Success Manager – W/M/D
TAP.DE Solutions GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Straubing • Germany
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About the role
- Customer retention & satisfaction
- Establishment and development of long-term customer relationships
- Regular review and strategy meetings at operational and management levels
- Ensuring target achievement and sustainable value realization
- Proactive identification of risks and initiation of appropriate measures
- Management and coordination of a structured onboarding process
- Introducing and training customers on product features and services
- Defining clear success criteria together with the customer
- Ensuring a smooth transition into regular operations
- Management and monitoring of subscription contracts
- Monitoring contract terms, license volumes, and cancellation deadlines
- Proactive preparation and conduct of renewal discussions
- Ensuring stable and growing recurring revenue
- Identifying up- and cross-selling opportunities
- Analyzing customer data to derive concrete optimization approaches
- Close collaboration with Sales, Consulting, and Project Management
Requirements
- Several years of experience in Customer Success, subscription, or account environments
- Confident and experienced handling of numbers, contract volumes, and recurring revenues
- Very good understanding of subscription models and licensing structures
- Structured, analytical, and process-oriented way of working
- Experience with CRM systems
- Strong customer focus and sense of responsibility
- Strong communication and consultancy skills
- Independent and reliable working style
- Assertiveness and reliability
- Ability to work effectively in a hybrid team model
Benefits
- Health package and Wellpass program
- Subsidized company pension plan
- Mentorship program
- Flat hierarchies combined with short decision-making paths
- Flexible working time models (part-time, 4-day week, mobile work, workation, reduced working hours, flexitime)
- Continuous development opportunities through ongoing knowledge exchange, knowledge transfer, and internal and external training programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successsubscription modelscontract managementdata analysisonboarding processup-sellingcross-sellingrenewal discussionsoptimization approacheslicense management
Soft Skills
customer focuscommunication skillsconsultancy skillsanalytical skillsprocess-orientedindependencereliabilityassertivenesscollaborationresponsibility