Customer Success Manager
TAP.DE Solutions GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Straubing • Germany
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Job Level
About the role
- Customer retention & satisfaction
- Building and developing long-term customer relationships
- Regular review and strategy meetings at both specialist and management levels
- Ensuring target achievement and sustainable value realization
- Proactively identifying risks and initiating appropriate measures
- Managing and coordinating a structured onboarding process
- Introducing and training customers on product features and services
- Management and monitoring of subscription contracts
- Monitoring contract durations, license volumes, and notice periods
- Proactive preparation and conduct of renewal discussions
- Identifying up- and cross-selling opportunities
- Analyzing customer data to derive concrete optimization measures
- Close collaboration with Sales, Consulting, and Project Management
Requirements
- Several years of experience in Customer Success, subscription, or account environments
- Confident and experienced handling of numbers, contract volumes, and recurring revenue
- Strong understanding of subscription models and licensing structures
- Structured, analytical, and process-oriented working style
- Experience working with CRM systems
Benefits
- Health package and Wellpass program
- Company-subsidized pension plan
- Mentorship program
- Flat hierarchies combined with short decision-making processes
- Flexible work-time models (part-time, 4-day week, mobile work, workation, reduced working hours, flextime)
- Continuous development opportunities through ongoing knowledge sharing, knowledge transfer, and internal and external training programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successsubscription managementaccount managementdata analysiscontract managementrenewal discussionsup-sellingcross-sellingprocess optimizationCRM systems
Soft Skills
customer retentionrelationship buildingrisk identificationstrategic planningcollaborationanalytical thinkingstructured working stylecommunicationtrainingcoordination