Tanium

Technical Support Engineer

Tanium

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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Tech Stack

Python

About the role

  • Assisting customers by:
  • Triaging inbound support cases
  • Solving customer support cases
  • Working with other Support Engineers to assist with their assigned cases
  • Answering customer questions in the Tanium community site
  • Improve customer experience by:
  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
  • Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Requirements

  • Japanese fluency
  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus
  • 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
  • Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
  • Prior experience and breadth of knowledge needed to support customers (Good to Have)
  • Hands-on Tanium experience (Good to Have)
  • Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.) (Good to Have)
  • For Federal Roles only: Security clearance or ability to obtain a security clearance may be required (Good to Have)
  • 8140.1 training/8570 certification may be required (Good to Have)
  • Prior military service in a related field (e.g. NavyCryptologic Technician - Networks, USAF 3D or 1B,Army 17C or 35Q, 25D, etc.) a plus (Good to Have)
  • Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.)
Benefits
  • 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingsecurityoperationsscriptingprogrammingtroubleshootingTaniumutility scriptingbashPython
Soft Skills
problem solvinggood judgementindependent workcomprehending complex troubleshootingcommunication
Certifications
Google IT Support Professional CertificateCISSPMCSEA+Security+Network+8140.1 training8570 certification