Tangoe

Account Executive

• Develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
• Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of service needs and usage trends.
• Identify products and pricing offerings that meet customer needs and business objectives
• Analyze and understand contractual language to ensure operational delivery and compliance.
• Account retention through the development of strong relationships with key client decision makers and users.
• Mitigate churn.
• Relationship development and management with key individuals and top decision makers and strive to build relationships at the C-Level.
• Represent a knowledgeable, efficient, and professional image of Tangoe by handling business in a respectful and professional manner
• Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately.
• Own the contract and contract renewal process on existing clients
• Work closely with the project team to maintain a continuous knowledge of customer contracted services.
• Identify potential issues and/or opportunities related to the project
• Understanding of company capabilities and service, and effectively communicates all offerings to the client

Client Account Executive