Tampa Family Health Centers

Insurance

• Verify patient insurance coverage and benefits eligibility using the EPIC Real Time Eligibility module
• Communicate with patients, healthcare providers, and insurance companies to obtain necessary information
• Coordinate with clinical staff and operations teams to ensure required documentation is available for insurance verification
• Update patient insurance information within the EPIC system as needed
• Follow up on issues related to insurance verification and claim submission
• Navigate payer websites and online tools to confirm coverage details
• Resolve patient billing and insurance inquiries and disputes
• Educate patients regarding insurance coverage, benefits, and financial obligations
• Maintain accurate documentation for reporting and audit purposes
• Report trends, issues, and optimization opportunities to Revenue Cycle Management leadership
• Ensure compliance with privacy, confidentiality, and healthcare regulations

Insurance Verification Specialist

Pharmacist

• Provide direct pharmaceutical care services through patient and provider interactions
• Conduct face-to-face and virtual visits for chronic disease medication management
• Obtain comprehensive medical and medication histories
• Complete medication reconciliation and document interventions in the electronic medical record
• Initiate, modify, renew, refill, or discontinue medication therapy under approved collaborative practice agreements
• Order laboratory tests under approved collaborative practice agreements
• Work as an active member of the multidisciplinary care team
• Collaborate with providers and clinical staff to meet patient care needs
• Identify high-risk patients and implement interventions to improve quality and safety
• Provide medication counseling, education, and care coordination to patients and caregivers
• Develop and maintain collaborative practice agreements, clinical guidelines, treatment algorithms, and standardized workflows
• Support pharmaceutical care services that align with patient-care needs and regulatory standards
• Evaluate opportunities for operational, quality, and financial improvement
• Lead or participate in quality improvement initiatives and Medication Utilization Evaluations
• Develop and oversee policies and procedures related to service needs, drug distribution, drug control, and quality initiatives
• Participate in pharmacy operations and organizational clinical priorities
• Provide clinical education and drug information support to providers, pharmacists, residents, and other healthcare professionals
• Support clinical educational programs, competencies, and training experiences for pharmacy staff
• Serve as a preceptor and educator for pharmacy students and pharmacy residents, as applicable
• Maintain compliance with applicable regulatory and accreditation requirements
• Perform additional duties that support the pharmacy department and patient-care experience.

Insurance Verification Specialist

Clinical Pharmacist Specialist

Insurance Verification Specialist