Talogy

Project Manager

• Proactively provide regular updates to the Consulting Support Manager of project progress, challenges, and achievements.
• Work with the Lead Consultant / Project Lead to track project progress, identify and manage any risks and issues, and ensure projects are delivered on time, to budget, and to the client's satisfaction.
• Takes responsibility for the projects assigned to them by the Consulting Support Manager.
• Using information from the Lead Consultant/Project Manager set up the project in OpenAir including Tasks and Planned Hours.
• Track project progress and ensure hours are being booked by all those working on the project.
• Be proactive in determining the coordination tasks that need to be completed as a project progresses, anticipating challenges.
• Deliver regular status updates to the Lead Consultant regarding project progress.
• Support the Lead Consultant and Client Partner in managing the client relationship, ensuring a gold standard service.
• Handle day-to-day communication with the client on logistics, participant bookings, project progress, etc.
• Book participant sessions and record related communications.
• Liaise with TechOps where required for implementation and product administration.
• Support with the coordination of delivery dates and timetables.
• Manage relevant post-delivery communications and reports.

Project Coordinator, English and Dutch Speaking

Billing Specialist

• Prepare, review, and process customer invoices for assigned business units and customer portfolios, ensuring invoices are accurate, timely, complete, and consistent with contract terms, purchase orders, statements of work, billing schedules, rate tables, and customer requirements.
• Execute recurring, subscription, usage-based, milestone, project, and one-time billing processes, including manual invoicing, NetSuite uploads, and related billing-system workflows.
• Review source billing data, including customer master data, order forms, usage files, project milestones, tax/customer details, purchase order requirements, and billing support, to identify and resolve discrepancies before invoices are issued.
• Maintain billing schedules, customer billing attributes, rate tables, invoice delivery instructions, portal requirements, and other billing master data in accordance with company policies and internal controls.
• Serve as a primary contact for customer billing inquiries, invoice corrections, portal submission issues, payment-application questions, and billing-related disputes; coordinate timely resolution with internal teams and customers.
• Partner with Sales, Client Success, Operations, Revenue Accounting, Collections, and other Finance teams to resolve contract, order, delivery, billing, and customer-account issues that impact invoicing or cash collection.
• Support collections activity by researching invoice disputes, providing billing support, correcting invoice issues, and escalating root-cause items; coordinate payment-term or credit-related matters with the appropriate Finance leader.
• Prepare billing, AR, aging, unbilled, exception, and collection-support reporting; analyze trends, recurring defects, and process bottlenecks for management review.
• Support month-end close by completing billing cutoffs, invoice reconciliations, unbilled review, billing exception follow-up, and audit-ready support for assigned areas.
• Provide backup operational coverage for the Billing Supervisor / Billing Lead as needed, including support for billing queue monitoring, issue triage, invoice review, customer escalation tracking, reporting follow-up, and coordination of priority billing activities.
• Contribute to process improvement, documentation, SOPs, controls, and system enhancements, including NetSuite and Subscription 360 testing, data cleanup, post-go-live stabilization, and issue resolution.
• Ensure adherence to company policies, internal controls, customer requirements, and relevant accounting, tax, and billing procedures.

Senior Billing Specialist

Administration

• Consistently reads orientation, assessment, and closing scripts to group of participants according to standardized procedures.
• Conduct role-play, computer-based, paper/pencil, and hands-on assessments with participants.
• Track, enter, and confirm test-taker data using client systems.
• Help test-takers understand what is expected of them.
• Set up rooms in preparation for assessment sessions.
• Make adjustments in case you need to change rooms or conduct different assessments than previously scheduled.
• Identifies and addresses candidate unsafe behavior or misuse of test equipment.
• Troubleshoots basic level computer equipment and works with remote helpdesk to troubleshoot higher level issues, as needed.
• Must be willing to stand for extended periods of time and wear personal protective equipment (bump cap, safety glasses, gloves, face mask, etc.) in accordance with facility/area policy.
• Log assessment activity or issues and report accordingly.
• Maintain physical documentation and conduct basic data entry.
• Gain rudimentary understanding of the processes surrounding assessment participants.
• Maintain a professional appearance and demeanor.
• Maintain an organized, clean, and presentable work environment.
• Provide outstanding customer service to both the client as well as the participants.
• Maintain the confidentiality of sensitive data.
• Fulfill all duties with the highest degree of integrity.

Test Administrator

• Reporting into the Consulting Support Manager, coordinate and provide administration for talent management services.
• Support the Consulting Support Project Lead and Lead Consultant in complex projects.
• Proactively provide regular updates to Consulting Support Manager of project progress, challenges, and achievements.
• Coordinate the delivery process for assessment centers/workshops/proctoring.
• Manage the client relationship, ensuring professional, responsive, timely service.
• Assist with financial aspects of projects, ensuring prompt invoicing and tracking.