Analyze how providers appear across payer directories and third-party platforms (e.g., insurance directories, marketplaces)
Optimize provider profiles to improve ranking and discoverability based on key filters like insurance, specialty, and location
Ensure critical fields- such as specialty, taxonomy, availability, panel status, telehealth, and languages- are complete and optimized
Identify and resolve gaps that may negatively impact provider visibility or search performance
Evaluate factors that influence provider ranking (e.g., data completeness, recency, engagement signals)
Partner with internal teams to prioritize updates that improve relevance and positioning in search results
Support testing and iteration of changes to improve match quality and patient conversion
Monitor performance trends and adjust optimization strategies accordingly
Audit provider data across systems including NPI, CAQH, payer feeds, and internal databases
Improve data accuracy, consistency, and standardization across platforms
Collaborate with Credentialing, Provider Operations, and Engineering to resolve discrepancies and streamline updates
Support ongoing improvements to provider data workflows and governance
Track and report on key metrics such as provider visibility, search ranking, profile completeness, and conversion
Build dashboards or reports to monitor directory performance and optimization impact
Identify trends and recommend actionable improvements to enhance provider discoverability
Stay current on best practices across payer and marketplace directories

Requirements

2+ years of experience in provider data, healthcare operations, directory management, or analytics
Strong understanding of how provider directories function (payer or third-party)
Experience working with structured data (Excel, SQL, or similar tools)
Detail-oriented with a focus on data accuracy and completeness
Analytical thinker who can connect data insights to practical improvements
Strong cross-functional communication skills

Benefits

Comprehensive Medical, Dental and Vision plans coverage since day one
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisprovider data managementdirectory managementanalyticsstructured datadata accuracydata completenessoptimization strategiesdashboard creationreporting

Soft Skills

detail-orientedanalytical thinkingcross-functional communication