Technical Support Specialist
Talkr
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Serve as the first point of contact for customers via various channels such as email, chat, and video conferencing tools
- Provide prompt assistance to customers by actively listening to their concerns and inquiries
- Identify, troubleshoot, and resolve customer issues promptly and effectively
- Collaborate with cross-functional teams, including Product, R&D, and Customer Success
- Document and maintain detailed records of customer inquiries and resolutions in Zendesk
- Stay up-to-date with product knowledge, policies, and industry trends
- Contribute to the development and maintenance of customer support resources
Requirements
- High level English with exceptional verbal and written communication skills
- 3-4 years of previous experience in a customer support or customer service role in a SaaS company
- Strong customer support skills with the ability to interpret basic technical signals (logs, API errors)
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical-thinking skills
- Empathy and patience to understand and address customer concerns
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using customer support tools and systems, Zendesk primarily
- Strong teamwork and collaboration skills
Benefits
- Private medical insurance (after 6 months work)
- Hybrid working model - work from home, office or both
- Regular team meetups - dinners, outdoor activities and events
- Opportunity to travel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingproblem-solvingcritical thinkingtechnical interpretationAPI errors
Soft Skills
communicationempathypatiencemultitaskingprioritizationteamworkcollaboration