Talkr

Support Engineer

• Serve as the first point of contact for customers via various channels such as email, chat, and video conferencing tools
• Provide prompt assistance to customers by actively listening to their concerns and inquiries
• Identify, troubleshoot, and resolve customer issues promptly and effectively
• Collaborate with cross-functional teams, including Product, R&D, and Customer Success
• Document and maintain detailed records of customer inquiries and resolutions in Zendesk
• Stay up-to-date with product knowledge, policies, and industry trends
• Contribute to the development and maintenance of customer support resources

Technical Support Specialist