TalentWorldGroup Plc.

Customer Service Specialist, Spanish Speaker

TalentWorldGroup Plc.

full-time

Posted on:

Location Type: Remote

Location: Hungary

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About the role

  • Handle inbound and outbound customer service calls and case management
  • Serve as the first point of contact for homeowners using a booking platform
  • Provide timely, high-quality assistance to customers, especially during escalations
  • Log, classify, and follow up on all customer interactions
  • Maintain accurate records of call history and resolutions
  • Analyze call data and share customer feedback
  • Stay up to date with process and platform changes
  • Collaborate with internal and external teams through clear, documented communication

Requirements

  • Native-level Spanish and fluent English
  • Proven customer service experience
  • Ability to multitask between live calls and case handling
  • Solid computer literacy and experience working online
  • Experience handling both inbound and outbound interactions
  • Clear, empathetic, and professional communication under pressure
  • Nice to Have: Experience with Zendesk or similar ticketing platforms
  • Familiarity with Slack or online team collaboration tools
  • Background in the online travel industry
  • Technical support background (electronics, machinery, or industrial sectors)
  • Proficiency in Salesforce and standard office tools
Benefits
  • 100% Remote Work
  • Flexible, project-based assignments
  • Long-term collaboration opportunities
  • Career development and learning paths
  • Gamification program (performance-based bonuses and paid holiday hours)
  • Freelance cooperation agreement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecase managementcall data analysistechnical supportcomputer literacymultitaskingproficiency in Salesforceexperience with Zendeskexperience with ticketing platformsexperience with standard office tools
Soft Skills
clear communicationempathetic communicationprofessional communicationability to work under pressurecollaborationtimely assistanceattention to detailcustomer feedback analysisproblem-solvingadaptability