Talentuch

Tier 3 SD-WAN NOC Engineer

Talentuch

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

AWSAzureCloudDNSFirewallsGoogle Cloud Platform

About the role

  • Troubleshoot, configure, and maintain SD-WAN infrastructure and services.
  • Monitor network performance, identify bottlenecks, and implement enhancements.
  • Provide advanced troubleshooting and problem resolution for SD-WAN environments.
  • Lead network projects, including firmware, patches, vulnerabilities, and documentation.
  • Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies.
  • Perform root cause analysis for complex network problems and develop permanent solutions.
  • Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance.
  • Provide essential support to voice and data customers, ensuring prompt and effective service delivery.
  • Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources.
  • Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes.
  • Document all support activities accurately within the ticketing system.
  • Assist in coordinating remote field engineer dispatches and provide support during on-site visits.
  • Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs.
  • Support change requests and assist in troubleshooting customer configurations.
  • Conduct regular security audits and participate in security incident response activities.

Requirements

  • Minimum of 5 years of experience in a network operations center or similar environment.
  • Excellent English Communication skills (Written and verbal).
  • Extensive experience with SD-WAN technologies and solutions.
  • Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs.
  • Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec.
  • Experience with cloud services (AWS, Azure, GCP) and networking capabilities.
  • Ability to work on rotating shifts and on-call rotations.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • CCNP certification or equivalent level of knowledge and experience. Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, or similar training and certification, are an advantage and highly desirable.
  • Bachelor’s degree in computer science, Information Technology, or a related field or experience.
Benefits
  • Fully remote position.
  • Wide range of Hardware Options.
  • Growing company.
  • Collaborative and Dynamic Team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SD-WANnetwork troubleshootingnetwork performance monitoringroot cause analysisnetwork infrastructureIP networkscloud servicessecurity auditsnetwork configurationsticketing systems
Soft Skills
communication skillsinterpersonal skillsmentorshipteam collaborationproblem resolutionleadershipindependenceguidanceservice deliverydocumentation
Certifications
CCNPPalo Alto PCNSAPalo Alto PCCSAJuniper JNCNAFortinet FCA