Tailwind Group

Operations

• Manage, optimize, and implement systems and processes to provide high-level support across the company and portfolio
• Drive operational excellence and efficiency across the organization by developing relationships with employees
• Provide cross-functional collaboration to achieve strategic goals
• Aid in the end-to-end execution of critical projects and initiatives that drive effective implementation and adoption of standards
• Create and introduce operations processes, templates, tools, job aids, reports, and dashboards
• Develop and document standard operating procedures (SOPs) for system-related workflows
• Assist in the development, implementation, and optimization of operational systems and technologies
• Provide high-level peer-to-peer technical and operational support across all departments
• Lead system conversions for all acquisitions and dispositions
• Audit, monitor, and ensure compliance with regulatory requirements

Operations Systems Manager

• Providing leadership, guidance, and strategy to onsite property teams.
• Driving property and portfolio leasing, operational, and financial performance.
• Leading approximately 75% of the workforce.
• Training and empowering strong leaders.
• Implementing and ensuring execution of the strategic vision and objectives for the Operations Department.
• Consistent revenue growth and expense management.
• Reputation management and customer experience standards.
• Process improvement and operational efficiencies.
• Collaborating with peers to draft and communicate changing business plans that adapt to changing market conditions.
• Developing and executing long-term strategies to enhance property value and focus relentlessly on resident satisfaction.
• Collaborating with senior leadership on strategic initiatives, growth plans, and opportunities to expand and improve the student housing portfolio.

Operations Systems Manager

VP/Director of Operations