Tailwind Group

Operations

• Provide leadership, guidance, and strategy to onsite property teams.
• Drive property and portfolio leasing, operational, and financial performance.
• Train and empower strong leaders in the workforce.
• Monitor and evaluate property performance, addressing challenges effectively.
• Collaborate with finance and senior leadership on budget and strategic initiatives.
• Design and execute strategies to maximize lead generation and lease conversions.

Director of Operations, Student Housing

• Collaborate with various departments to identify needs, streamline processes, and ensure consistency and adherence across the organization.
• Assist in the development of new policies and procedures to enhance efficiency, defining the objective and scope of each for effective implementation.
• Create clear, comprehensive, and user-friendly documentation for all operational processes.
• Continually review and revise policies and procedures to address changes or business needs.
• Help evaluate the necessity of existing processes and policies and help eliminate those deemed inefficient.
• Maintain the Policy and Procedure Management System, ensuring up-to-date and accurate information.
• Oversee initiatives to boost course and compliance within the learning management system.
• Assist with research and completion of special projects.
• Identify potential problem areas and opportunities, such as operational changes or industry developments, and recommend steps for improvement.

Director of Operations, Student Housing

Operations Process Specialist – Student Housing