Tailwind Group

Operations

• Providing leadership, guidance, and strategy to onsite property teams.
• Driving property and portfolio leasing, operational, and financial performance.
• Leading approximately 75% of the workforce.
• Training and empowering strong leaders.
• Implementing and ensuring execution of the strategic vision and objectives for the Operations Department.
• Consistent revenue growth and expense management.
• Reputation management and customer experience standards.
• Process improvement and operational efficiencies.
• Collaborating with peers to draft and communicate changing business plans that adapt to changing market conditions.
• Developing and executing long-term strategies to enhance property value and focus relentlessly on resident satisfaction.
• Collaborating with senior leadership on strategic initiatives, growth plans, and opportunities to expand and improve the student housing portfolio.

VP/Director of Operations