TailorMed

Project Manager

• Own client onboarding projects, including scheduling meetings, and aligning internal and external stakeholders to a complex delivery process.
• Develop deep familiarity with internal processes, including product development, R&D releases, and implementation.
• Scope and plan complex projects for successful execution.
• Proactively anticipate risks and challenges related to on-time delivery and mitigate/align with stakeholders internally and externally.
• Manage 5-6 projects simultaneously.
• Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams.

Backend Engineer

• Designing, implementing, and optimizing complex, high-scale systems
• Building and scaling products that directly impact patients’ access to care
• Work with a modern stack (Node.js, AWS, and other leading technologies)
• Use AI-assisted development tools to boost productivity, code quality, and delivery speed
• Designing new product capabilities from the ground up
• Evolving existing architectures
• Driving end-to-end solutions — from technical design to production rollout
• Collaborating closely with other engineers, product managers, and data experts to shape the next generation of TailorMed’s platform

Account Executive

• Identify and cultivate new sales opportunities and convert relationships into long-term partnerships
• Develop business plans to achieve and exceed sales targets and quotas
• Engage clients to understand project scope, budgets, and timelines
• Own the full sales cycle, with support and collaboration as needed, from prospecting through closing
• Participate in negotiations and support contract execution while maintaining accurate sales records
• Partner closely with internal stakeholders, including senior team members, to align on client objectives and deliver results
• Build strong client relationships and support post-sale success and follow-through
• Communicate proactively with clients to anticipate and meet evolving needs

Enterprise Sales Executive

Sales Development Rep

• Identify and engage prospective customers within community oncology practices, specialty pharmacies, and infusion providers
• Generate new pipeline through outbound prospecting, referrals, partnerships, and industry events
• Conduct account research to map key stakeholders, organizational structure, and potential use cases within target organizations
• Build relationships with leaders across pharmacy, oncology operations, and revenue cycle
• Run discovery conversations to understand customer needs and position TailorMed's value
• Qualify opportunities against defined criteria and transition them to the sales team
• Partner with sales directors to advance qualified opportunities through the sales process
• Develop and test targeted outreach messaging across email, phone, and LinkedIn to improve engagement and conversion
• Maintain accurate pipeline activity and opportunity tracking in CRM
• Collaborate with marketing and partnerships teams to support demand generation initiatives
• Share feedback from prospect conversations to inform marketing strategy, messaging, and product development
• Build deep knowledge of the oncology and specialty pharmacy landscape
• Meet or exceed pipeline generation and activity targets, including meetings booked and qualified opportunities created

Sales Development Representative

Implementation Specialist

• Lead technical onboarding of new hospital and clinic customers onto the TailorMed platform
• Work hands-on with Epic and other EHR systems to configure data feeds, integrations, and workflows
• Manage data ingestion pipelines — investigate errors, resolve data quality issues, and ensure clean delivery
• Partner with customer technical analysts and IT teams throughout the full implementation lifecycle
• Translate complex technical issues into clear, actionable communication for non-technical stakeholders
• Become a subject matter expert in TailorMed's platform and the US healthcare data ecosystem

EHR Implementation Engineer

• Personally manage a limited portfolio of marquee enterprise accounts as a strategic sponsor and advisor.
• Guide customers through complex, organization-wide initiatives to drive adoption and measurable ROI.
• Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven in each account.
• Lead Executive Business Reviews and strategic planning sessions for top-tier accounts.
• Shape and evolve TailorMed’s enterprise customer success strategy, engagement models, and value frameworks.
• Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities, and achieve long-term account growth.
• Support complex negotiations by clearly articulating customer value and outcomes.
• Proactively identify portfolio-wide risks and mobilize cross-functional teams to protect retention.
• Over time, lead, mentor, and develop a growing team of Enterprise Customer Success leaders.
• Coach and mentor team members on executive presence, consultative engagement, and commercial acumen.
• Represent the voice of enterprise customers internally, influencing product strategy and roadmap priorities.
• Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities.
• Design and refine Customer Success processes, playbooks, and operating models to support scale.
• Introduce new approaches to customer engagement, value measurement, and team enablement.
• Maintain deep expertise in TailorMed’s platform, healthcare trends, and enterprise best practices.
• Represent Customer Success in executive-level discussions and company-wide initiatives.
• Champion a customer-first mindset while balancing customer advocacy with commercial outcomes.

Enterprise Account Executive

Product Manager

• Own the product strategy and roadmap for a net-new AI-forward product area, building capabilities that streamline workflows and improve the medication journey.
• Lead 0-1 initiatives that bring AI-driven solutions into complex healthcare processes, while establishing best practices for responsible and scalable AI adoption at TailorMed.
• Oversee the end-to-end product development lifecycle—from discovery and validation through launch and ongoing optimization— embedding AI capabilities into the product, informed by real-world performance data and user behavior insights.
• Design solutions that address key healthcare workflow challenges, including documentation requirements, clinical data capture, rule variation across stakeholders, submissions, follow-up workflows, exception handling, and communication with patients.
• Own product analytics and AI performance monitoring, including defining success metrics such as cycle times, drop-off points, throughput, workflow efficiency, model performance, and impact.
• Partner closely with engineering and data teams, write PRDs, translate market needs into clear requirements (including AI/data requirements), and mitigate technical, regulatory, and model-related risks to meet milestones.
• Collaborate cross-functionally with operations, customer success, clinical, compliance, strategy and commercial teams to ensure AI solutions align with real-world customer workflows, desired patient experience, regulatory standards, and market dynamics.
• Define and measure end-to-end program impact, ensuring insights directly inform roadmap, prioritization, model iteration, and strategic investment.
• Own the integration of AI capabilities and this product area into TailorMed’s broader product ecosystem, driving cohesion, governance, and consistency across platforms.

Senior Product Manager, AI

• Ownership of core backend systems and data platform, serving as the backbone of our product and business workflows.
• Design and evolution of scalable, high-performance architectures, handling complex, data-intensive use cases.
• Building resilient distributed systems, ensuring reliability, observability, and fault tolerance at scale.
• Driving system performance and efficiency, optimizing data flows, APIs, and backend services.
• Shaping the infrastructure that enables AI and advanced analytics, without being limited to traditional data engineering paradigms.
• Leading backend development standards, including architecture, code quality, and operational excellence.
• Leading and growing a team of strong backend engineers, fostering a culture of ownership and technical excellence.
• Cross-team collaboration with Product, Data, and other R&D teams to design systems that support evolving business and data needs.

Project Manager

Backend Engineer

Enterprise Sales Executive

Sales Development Representative

Sales Development Representative

EHR Implementation Engineer

Enterprise Account Executive

Senior Product Manager, AI

R&D Backend Team Lead, Data Platform