TailorMed

Project Manager

• Own client onboarding projects, including scheduling meetings, and aligning internal and external stakeholders to a complex delivery process.
• Develop deep familiarity with internal processes, including product development, R&D releases, and implementation.
• Scope and plan complex projects for successful execution.
• Proactively anticipate risks and challenges related to on-time delivery and mitigate/align with stakeholders internally and externally.
• Manage 6-10 projects simultaneously.
• Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams.
• Create and lead customer kickoff presentations.

Customer Success Manager

• Serve as advocate and primary point of contact for a portfolio of accounts
• Guide clients through the entire customer journey—from onboarding to ongoing support
• Drive adoption of TailorMed’s software and promote new features and best practices
• Help customers connect their applications, data, and devices to achieve measurable outcomes
• Resolve customer issues and simplify/project manage progress toward short- and long-term solutions
• Collaborate with Product and R&D teams and represent the voice of the customer
• Become a trusted advisor to customers, key stakeholders, and executive sponsors
• Collaborate with commercial team to identify growth opportunities and support renewals and expansions
• Define, measure, and communicate ROI for customers throughout the customer lifecycle
• Conduct QBRs and EBRs and surface red flags and success metrics
• Coordinate cross-functional teams to ensure customers receive an excellent and consistent experience
• Keep current on new product releases and continuously educate customers on new features

Administrative Assistant

• Support CEO with complex calendar, travel, meeting logistics, and confidential communications
• Coordinate board meetings, investor calls, executive offsites, and follow up on action items
• Provide personal assistance to CEO as needed
• Manage NY office operations including facilities, supplies, vendors, visitors, deposits, onboarding/offboarding, and service provider relationships
• Support HR with team events and internal celebrations

Project Manager

Customer Success Manager

Executive Assistant / Office Manager