Tabz

Junior Solutions Architect

Tabz

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Junior

About the role

  • This is an exciting opportunity to join Tabz’s growing Solutions Architecture team and contribute to the implementation journey for new customers while also providing technical support for Tabz locations.
  • Provide technical and customer service support for pharmacies and their patients and efficiently communicate steps to resolve issues. Deliver high customer satisfaction and fast resolution times in all interactions
  • Identify and analyze problems and manage the Engineering bug escalation process
  • Maintain product feedback loop with Success and Product Teams
  • Develop and maintain Intercom knowledge base and macro responses
  • Maintain accurate records of customer interactions, inquiries, and resolutions
  • Analyze data and identify trends in customer support to drive customer adoption and expansion. Execute on improvement opportunities in partnership with Customer Success leadership
  • Work cross functionally with Customer Success and Sales on strategic customer initiatives
  • In partnership with the Customer Success team, you will perform operations tasks and help deliver on Tabz customer project management of pharmacy integrations and payments infrastructure:
  • Configure new pharmacy accounts, including both pharmacy management software systems and payments settings
  • Develop customer customer-facing training documentation to describe integrations between Tabz and the pharmacy’s software system
  • Work on additional special projects as needed to improve the customer experience

Requirements

  • Bachelor’s Degree and 3-5+ years of professional experience in a customer facing role, ideally in support or project management at a start-up or similar, fast-paced environment
  • Experience with Hubspot, Zendesk and other ticketing systems / CRMs like Salesforce
  • Excellent written and verbal communication skills
  • Self-motivated, tenacious, goal-oriented and passionate about customer service
  • Pharmacy, Healthcare and/or payments experience highly preferred, but not required
Benefits
  • Salary band and bonus or commission (if applicable) are competitive
  • Comprehensive packages, including healthcare, dental, and vision coverage
  • 401(k)
  • Opportunities for career growth and development in an innovative and expanded opportunity
  • Collaborative and dynamic work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproject managementdata analysisbug escalationknowledge base developmenttraining documentationpharmacy management softwarepayments infrastructure
Soft Skills
communicationself-motivatedgoal-orientedtenaciouscustomer satisfaction
Certifications
Bachelor's Degree