TA Triumph-Adler GmbH

Customer Success Manager

• Implementieren, betreuen und optimieren eines zukunftsweisenden CRM
• Schnittstelle zwischen den operativen Fachabteilungen und der IT
• Beraten der Stakeholder bei der Prozessanalyse und -Optimierung
• Priorisieren von Anforderungen
• Erstellen von Umsetzungskonzepten und definieren technischer Spezifikationen
• Verantwortung für die aktuelle CRM-Lösung
• Fachkoordination des Teams CRM
• Prozessuale Beratung sowie Entwicklung von Lösungskonzepten
• Projektmanagement für die erarbeiteten Optimierungsmaßnahmen
• Anpassung des Systems aus Prozesssicht im Sinne der Unternehmensvorgaben
• Anwenderbetreuung und Training
• Einführung einer neuen, konzernweiten CRM-Lösung
• Sicherstellung der aktuellen Systemdokumentationen

Projektmanager – Teamleiter CRM

Outside Sales

• Repair and perform maintenance on systems on-site in accordance with manufacturer specifications
• Ensure high customer satisfaction in system support
• Ensure cost-effective and sustainable service delivery within the customer's infrastructure
• Record all service-relevant data in the service management system
• Assess and process warranty and guarantee cases
• Actively promote technical services according to the applicable service catalog
• Maintain efficient communication and cooperation with the sales team

Field Service Technician, Print & Copier Industry – Field Service

Account Manager

• You position TA Triumph-Adler as a solutions provider and develop customer-specific concepts that can include hardware, software and services
• In addition to managing long-standing existing customers, acquiring new customers is also a core part of your responsibilities
• With internal support you take responsibility for configuring and costing your projects and ultimately for preparing the proposals
• To bring a project to a successful close, you coordinate all internal partners involved and accompany all target-oriented actions and negotiation meetings with decision-makers at customer and prospect organizations

Account Manager – Regional Sales

• Install, maintain and repair our TA Triumph-Adler products and other systems on-site at customer locations in accordance with manufacturer specifications
• Record service-related data in the Service Management System and qualify warranty and guarantee cases
• Serve as the product contact in close cooperation with the sales team
• Promote technical services
• Act as a competent point of contact for customers through training and continuing education
• Receive support from in-house product specialists

Service Technician – Print & Copy, Field Service

• On-site installation of customer systems (printers, multifunction devices, and IT infrastructure)
• Secure transport and optimal placement of systems in coordination with logistics partners
• Liaising with internal specialist departments in case of faults or malfunctions
• Supporting project managers by taking on responsible subprojects
• Documentation, user instruction, and process optimization

Rollout Technician, Field Service

• Repair and maintain systems on-site in accordance with manufacturer specifications
• Ensure high customer satisfaction through system support
• Provide cost-effective and sustainable service delivery within the customer’s infrastructure
• Record all service-relevant data in the service management system
• Assess and qualify warranty and guarantee cases
• Actively market technical services in line with the applicable service catalog
• Maintain efficient communication and collaboration with the sales team

Projektmanager – Teamleiter CRM

Field Service Technician, Print & Copier Industry – Field Service

Account Manager – Regional Sales

Service Technician – Print & Copy, Field Service

Rollout Technician, Field Service

Service Technician — Print & Copier Industry (Field Service)