T3 Services Group

IT Support

• Lead, mentor, and develop Helpdesk Team Leads and support staff
• Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests
• Ensure SLA compliance and actively monitor service performance metrics
• Analyze ticket trends and implement proactive solutions
• Drive automation, standardization, and self-service initiatives
• Ensure adherence to company policies, IT security standards, and regulatory requirements

Senior IT Helpdesk Manager

Manager

• Own and execute the long-term ServiceTitan roadmap across all locations
• Design scalable system architecture to support acquisitions and expansion
• Evaluate and implement additional ServiceTitan products and integrations
• Lead change management and system adoption initiatives
• Establish documentation standards and SOP governance
• Manage and develop ServiceTitan Administrators
• Align pricebook configuration with commission structures and pay plans
• Ensure booking rules, capacity, and availability logic support business strategy
• Drive efficiencies across booking, dispatch, install, sales, and invoicing
• Identify automation opportunities to reduce manual work
• Conduct frequent audits of adoption and system configurations
• Ensure workflows support both revenue growth and operational excellence
• Ensure data accuracy across all business units and locations
• Partner with Business Intelligence to leverage system data for strategic decisions
• Align system reporting structure with executive and operational needs
• Support compensation modeling and commission impact analysis
• Serve as first-line helpdesk support for ServiceTitan-related tickets
• Assist with onboarding and offboarding processes
• Coordinate with vendors and senior IT on advanced escalations
• Provide training and guidance to employees
• Ensure compliance with security protocols and IT policies

Systems Manager

Controller

• Support monthly, quarterly, and annual close processes, including preparation and review of journal entries, reconciliations, and supporting schedules.
• Maintain accounting for fixed assets, goodwill, intangible assets, leases, debt, and financing activities, including depreciation, amortization, and interest accruals.
• Prepare and review technical accounting entries such as stock-based compensation, lease accounting (ASC 842), accrued interest, and self-insurance liabilities.
• Ensure financial reporting accuracy in accordance with GAAP, company policy, and internal control standards.
• Prepare audit schedules, manage documentation requests, and serve as a liaison with auditors.
• Coordinate with external tax advisors on federal, state, and local tax filings, extensions, estimates, and supporting documentation.
• Assist with state tax apportionment reporting and related data gathering.
• Support business personal property tax filings and entity compliance activities including licenses, registrations, DBAs, and certificates of good standing.
• Facilitate annual federal and state K‑1 distribution processes.
• Track debt agreements, accrued interest, financing fees, and lease accounting schedules.
• Maintain accounting for self-insurance liabilities including quarterly adjustments and annual true-ups.
• Support insurance application preparation, renewals, and financial reporting requirements.

Assistant Controller

Sales

• Increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers
• Maintain records of customer interactions, recording details including the actions taken
• Ensure follow up calls/call backs are being made to customers
• Update existing customer information into system
• Maintain Key Performance Indicators (KPI’s) as required on a daily basis
• Identifying and qualify leads to create a robust sales pipeline.
• Present products or services effectively, addressing customer needs and objections.
• Collaborate with internal teams to ensure smooth onboarding and customer success.
• Provide feedback to marketing and product teams on customer trends and opportunities.

Senior IT Helpdesk Manager

Systems Manager

Assistant Controller

Outbound Sales Specialist