T3 Services Group

Call Center Representative

• Answer inbound calls and schedule service appointments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) to resolve issues
• Deliver call scripts clearly, be compelling, and personable
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service
• Must be very independent and reliable
• Provide additional support to the team as needed

Call Center Agent

IT Support

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot computers, mobile devices, printers, and other equipment
• Install and configure workstations, laptops, and user accounts
• Support company systems including email, collaboration tools, and business applications
• Manage and respond to support tickets while documenting resolutions
• Assist with employee onboarding and offboarding access
• Maintain IT equipment inventory and coordinate repairs or replacements
• Support system updates, upgrades, and IT projects

IT Support Specialist

Manager

• Own and execute the long-term ServiceTitan roadmap across all locations
• Design scalable system architecture to support acquisitions and expansion
• Evaluate and implement additional ServiceTitan products and integrations
• Lead change management and system adoption initiatives
• Establish documentation standards and SOP governance
• Manage and develop ServiceTitan Administrators
• Align pricebook configuration with commission structures and pay plans
• Ensure booking rules, capacity, and availability logic support business strategy
• Drive efficiencies across booking, dispatch, install, sales, and invoicing
• Identify automation opportunities to reduce manual work
• Conduct frequent audits of adoption and system configurations
• Ensure workflows support both revenue growth and operational excellence
• Ensure data accuracy across all business units and locations
• Partner with Business Intelligence to leverage system data for strategic decisions
• Align system reporting structure with executive and operational needs
• Support compensation modeling and commission impact analysis
• Serve as first-line helpdesk support for ServiceTitan-related tickets
• Assist with onboarding and offboarding processes
• Coordinate with vendors and senior IT on advanced escalations
• Provide training and guidance to employees
• Ensure compliance with security protocols and IT policies

Senior ServiceTitan, Integrations Systems Manager

• Lead, mentor, and develop Helpdesk Team Leads and support staff
• Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests
• Ensure SLA compliance and actively monitor service performance metrics
• Analyze ticket trends and implement proactive solutions
• Drive automation, standardization, and self-service initiatives
• Ensure adherence to company policies, IT security standards, and regulatory requirements

Senior IT Helpdesk Manager

Systems Manager

Controller

• Support monthly, quarterly, and annual close processes, including preparation and review of journal entries, reconciliations, and supporting schedules.
• Maintain accounting for fixed assets, goodwill, intangible assets, leases, debt, and financing activities, including depreciation, amortization, and interest accruals.
• Prepare and review technical accounting entries such as stock-based compensation, lease accounting (ASC 842), accrued interest, and self-insurance liabilities.
• Ensure financial reporting accuracy in accordance with GAAP, company policy, and internal control standards.
• Prepare audit schedules, manage documentation requests, and serve as a liaison with auditors.
• Coordinate with external tax advisors on federal, state, and local tax filings, extensions, estimates, and supporting documentation.
• Assist with state tax apportionment reporting and related data gathering.
• Support business personal property tax filings and entity compliance activities including licenses, registrations, DBAs, and certificates of good standing.
• Facilitate annual federal and state K‑1 distribution processes.
• Track debt agreements, accrued interest, financing fees, and lease accounting schedules.
• Maintain accounting for self-insurance liabilities including quarterly adjustments and annual true-ups.
• Support insurance application preparation, renewals, and financial reporting requirements.

Call Center Agent

IT Support Specialist

Senior ServiceTitan, Integrations Systems Manager

Senior IT Helpdesk Manager

Systems Manager

Assistant Controller