2nd Line Field Engineer
T-Tech
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Work as part of a close-knit team of 10, supporting around 20 key clients across London.
- Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
- Diagnose problems through thorough analysis and troubleshooting to identify root causes.
- Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site.
- Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
- Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
- Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.
Requirements
- A minimum of 2 years of service desk experience
- Strong technical Microsoft experience
- Microsoft Certifications
- Great communication skills
- Exceptional customer Service skills
Benefits
- 23 Days + birthday off
- BUPA Cash Plan
- 50% Flexible working
- Work from Home Allowance
- Charity days off (2 days a year)
- Training by professional and courses funded
- 3 Social events a year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingincident resolutionsystem performance monitoringprocess improvement
Soft Skills
communication skillscustomer service skillsteam collaboration
Certifications
Microsoft Certifications