T-Tech

Field Engineer

• Resolve escalated tickets from the 1st Line Service Desk and troubleshoot technical problems
• Conduct in-depth analysis to find root causes and deliver lasting solutions
• Provide clear, helpful technical guidance to end-users, both remotely and on-site
• Log incidents and resolutions accurately in the ticketing system
• Monitor system performance, identify risks, and take preventative measures
• Contribute ideas and feedback to enhance service delivery and efficiency
• Perform up to four site visits per week and provide 1st-line remote support to other clients
• Work as part of an 11-person team supporting a key Dublin client

IT Field Engineer

• Field Engineer – Part-Time (Contract) based in Slough, Swindon, Newbury & Reading
• 3 month fixed-term contract (with possible extension), working 5 days per week
• Provide technical support and outstanding customer service to clients across Berkshire and Wiltshire
• Hands-on role requiring technical expertise and problem-solving to maintain IT infrastructure
• Part of a team of 11 supporting 4 key clients
• Respond to escalated technical support tickets from the 1st Line Service Desk
• Conduct in-depth analysis and troubleshooting to identify root causes
• Provide technical guidance to end-users remotely and on-site where required
• Document incidents and resolutions in the ticketing system
• Monitor system performance, identify risks, and implement preventative measures
• Contribute to continuous improvement initiatives with feedback and recommendations