T-Tech

Field Engineer

• Work as part of a close-knit team of 10, supporting around 20 key clients across London.
• Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
• Diagnose problems through thorough analysis and troubleshooting to identify root causes.
• Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site.
• Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
• Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
• Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.

2nd Line Field Engineer

Engineer

• **The role:**
• - Work within our cloud team to help design, implement and manage the end-to-end project lifecycle from conception to handover to support, ensuring all deliverables are completed to the highest quality.
• - Work with current and potential clients to scope out infrastructure needs, and also design potential infrastructure changes.
• - Plan technical and operational aspects of agreed projects to meet client needs, whilst providing regular project reporting.
• - Undertake technical implementation activities, either stand-alone for small projects or as part of a team for larger projects, either on client sites or remotely.
• - Work with T-Tech partners and vendors to ensure that they meet T-Tech’s needs, co-ordinating all activity to provide a seamless service for clients.

Cloud Project Engineer

Consultant

• Generate new business through your established network and reputation within accountancy and finance
• Act as a trusted advisor, providing consultancy support through a virtual or fractional IT leadership model
• Apply sector knowledge to position managed IT services as solutions to regulatory, commercial and technology challenges
• Be the face of IT and innovation in each of your clients
• Build and maintain relationships with senior decision-makers
• Represent T-Tech at industry events, conferences and networking forums
• Support prospects with business cases for IT investment, focused on compliance, security and efficiency
• Collaborate with presales and technical teams to develop client-focused solutions
• Manage the full sales cycle from initial engagement through to close
• Work towards agreed KPIs and new business revenue targets
• Ensure a smooth handover and onboarding for new clients
• Work closely with project and service delivery teams to meet sector-specific requirements
• Maintain accurate CRM and pipeline records and contribute positively to team culture

2nd Line Field Engineer

Cloud Project Engineer

Technology Consultant – Accountancy, Asset Management