FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Field Engineer
T-TechIT Field Engineer delivering 2nd-line support for T-Tech, a UK IT consultancy, support, and cloud services provider. Troubleshooting infrastructure, resolving incidents, and improving client IT operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in 2nd line support, with a strong focus on troubleshooting complex IT issues, maintaining accurate incident records, and delivering exceptional technical service. Proficient in analyzing trends and recommending process improvements to enhance service delivery.
Highest-signal resume keywords
2nd Line Support ExperienceIT Systems ProficiencyAnalytical Problem-Solving SkillsITIL CertificationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetwork SupportServer ManagementApplication SupportHardware SupportSoftware SupportIncident ManagementProcess ImprovementCritical ThinkingTime Management
Soft Skills
Interpersonal SkillsClient Relationship BuildingTeam CollaborationTask PrioritizationPressure Management
Certifications & Qualifications
ITILCompTIAMicrosoft Certifications
Industry Keywords
Technical SupportService DeliveryIT Environment OptimizationBest PracticesIncident Records
About the role
Key responsibilities & impact- Provide 2nd line support and take ownership of technical issues
- Investigate root causes and deliver timely resolutions
- Troubleshoot complex issues involving networks, servers, applications, peripherals, hardware, and software
- Build relationships with client stakeholders and the client's IT team
- Maintain accurate records of incidents, solutions, and best practices
- Prepare reports on trends, recurring issues, and process-improvement recommendations
- Stay current with technologies, trends, and industry best practices
- Identify opportunities to improve service delivery, streamline processes, and optimize the client's IT environment
- Support T-Tech's key client and deliver exceptional technical service
Requirements
What you’ll need- Previous experience in a 2nd line support role, preferably in a fast-paced environment
- Proficient knowledge of IT systems, including hardware, software, networks, and servers
- Strong analytical and problem-solving skills with the ability to think critically under pressure
- Excellent communication and interpersonal skills to interact with clients and team members
- Ability to prioritize and manage multiple tasks simultaneously and meet deadlines
- IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable
Benefits
Comp & perks- Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary
- Life Assurance: 3x salary
- Income Protection in the event of long term illness
- 23 days per year plus your birthday
- Learning environment; opportunity to work alongside experts in the latest technologies
- CBT nuggets training
- Friday Pulse happiness program
- Quarterly events including Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms
- Medical cashback with BUPA
- Exceptional career progression opportunities