Lead AI Visual Interface Engineer
TASC
React
Senior Engineer, AI Modeling
T-Mobile
full-time
Posted on:
Location Type: Hybrid
Location: Bellevue • Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $120,700 - $217,800 per year
Job Level
Senior
About the role
- Optimize AI performance through prompt engineering and fine-tuning techniques to enhance customer service automation
- Develop AI tools and workflows to support the implementation of sophisticated AI systems within customer service operations
- Architect sophisticated agentic AI systems to improve reasoning and interaction capabilities across sophisticated workflows
- Collaborate with cross-functional teams to ensure flawless integration of AI-driven enhancements into production systems
- Evaluates the reliability, accuracy, and efficiency of AI models to ensure they meet strategic objectives and customer satisfaction goals.
- Conducts ongoing research to stay updated with the latest AI technologies and methodologies applicable to customer service.
Requirements
- Bachelor's Degree Computer Science, Artificial Intelligence, or Related Field
- Master's/Advanced Degree Computer Science, Artificial Intelligence, or Data Science (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
- Experience developing and optimizing AI models for customer service automation using advanced techniques such as prompt engineering and fine-tuning.
- Experience architecting and deploying sophisticated agentic AI systems to enhance reasoning and interaction capabilities in sophisticated workflows.
- Expertise in analyzing data to derive insights and advise AI model improvements.
- Ability to troubleshoot and resolve complex technical issues related to AI systems.
- Collaborate with cross-functional teams and articulate technical concepts.
- Proficiency in documenting AI system architectures, processes, and user guides.
- Familiarity with Agile practices to adapt to rapidly changing technical requirements and environments.
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI performance optimizationprompt engineeringfine-tuning techniquesAI tools developmentAI systems architectureAI model evaluationdata analysistroubleshootingAgile practicescustomer service automation
Soft skills
collaborationcommunicationproblem-solvingtechnical documentation
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Artificial IntelligenceBachelor's Degree in Data ScienceMaster's Degree in Computer ScienceMaster's Degree in Artificial IntelligenceMaster's Degree in Data Science
